IT Specialist II - 1st 2nd Shift
IT Specialist II - 1st 2nd Shift
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Salary Not Disclosed
1 Vacancy
Job Description
Key accountabilities:
Leadership:
- Coaches develops and trains current team members on performance expectations
- Provides input and insight on talent evaluations and performance development discussions
- Onboards and trains new team members
- Establishes and maintains a positive work environment that will promote creativity safety staff development personal growth and high engagement
- Executes change management within the team as required
- Ensures all department metrics are met by monitoring individual and team productivity
- Ensures compliance of all department SOPs
- Responsible for rapid response to internal employees
- Information Systems request
- Provided support for Telecommunications and Call Centers including client side software soft phones reporting call management call recording and server side call recording and administration
- Special projects as requested and may delegate tasks to Tier I (IT Specialist)
- Will communicate and work with vendors and Corporate IT teams for solutions
- Server Administration and maintenance of EMC Windows Apple and other proprietary systems
- Administration of GSC SharePoint and Active Directory Systems
- Research and development of new systems to reduce costs and increase efficiencies
- Organizes and initiates procurement deployment installation and repair of hardware
- Initiates Operating System deployment and software installation
- 1 year of experience in customer service or helpdesk
- 1 year of experience in advanced PC hardware and software troubleshooting
- 2 years of experience with troubleshooting issues related to Windows and Microsoft Office products
- 2 years of experience with Windows systems administration
- 1 year of experience with Business Networking Systems and Networking Fundamentals
- 1 year of experience conducting independent troubleshooting
- 6 months of experience in a supervisory and/or leadership position
- 1 year of experience with Windows Server Administration
- 2 years of experience in advanced PC hardware and software troubleshooting
- 3 years of experience with troubleshooting issues related to Windows and Microsoft Office products
- 3 years of experience with Windows systems administration
- Associates Degree in related field (or equivalent experience)
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Required Experience:
IC
Employment Type
Part-Time
