IT Support Specialist II - Industrial Engineering
IT Support Specialist II - Industrial Engineering
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$ 43923 - 48315
1 Vacancy
Job Description
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Closing Date:
Type of Position:
IT Support
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas FayettevilleFounded in 1871 the University of Arkansas is a land grant institution classified by the Carnegie Foundation among the nations top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education research and outreach by providing transformational opportunities and skills fostering a welcoming climate and nurturing creativity discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nations strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health dental life and disability insurance tuition waivers for employees and their families 12 official holidays immediate leave accrual and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
If you have a disability and need assistance with the hiring process please submit a request via the Disability Accommodations OEOC University of Arkansas () : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting please contact Human Resources at 479.575.5351.
Department:
Industrial Engineering
Departments Website:
Additional duties include providing IT and A/V support for departmental events. All department staff contribute to various events and meetings such as AAIE banquets and meetings student banquets and receptions Liaison Committee meeting and other special gatherings as needed. As such infrequent after-hours work is required.
There is an in-person component to this support position and the selected employee should be prepared to work from the assigned location during the assigned schedule.
Some examples of these activities include but are not limited to:
- Building out and maintaining hybrid Intune environment for management of Windows devices
- Imaging new Windows devices for deployment to faculty and staff
- Assisting faculty and staff with data migration
- Supporting software installed on department-owned computers
- Configuring printers and other computer peripherals
- Diagnosing hardware problems in computers and other electronic devices
- Using remote support tools to monitor diagnose and support technological issues
- Documenting support cases clearly and accurately using IT Support Management software
- Other duties as assigned
Regular reliable and non-disruptive attendance is an essential job duty. The position requires close collaboration with others in the department and maintaining professional collegial interactions is essential.
Qualifications:
Minimum Qualifications:
Bachelors degree in computer science information technology or a related field from an accredited institution of higher education
At least two years of relevant experience in IT/computer support operation
Applicable equivalencies may be considered on the above qualifications.
Preferred Qualifications:
Work history that demonstrates providing high-level customer service and computer support both face-to-face and remote
Computer support experience within the University of Arkansas system
Experience with Windows Linux and macOS administration
Experience supporting specialized software used in Industrial Engineering such as R VSCode Intelli J
Demonstrated knowledge of Active Directory Azure and other enterprise computing platforms
Knowledge Skills & Abilities:
Ability to analyze computer support system problems and devise corrective measures
Knowledge of the limitations and use of all recent and current versions of Windows and Mac operating systems
Knowledge and familiarity with audio-video devices such as projectors and control systems
Ability and emphasis on delivering a high quality of customer service
Knowledge and familiarity with the installation use and support of common software packages such as Microsoft Office email clients digital calendars and chat clients
Knowledge of basic networking principles Active Directory Services and Azure
Ability to learn new software and new technologies
Demonstrated written and oral communication skills
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract develop and retain high quality faculty staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
Manipulate items with fingers including keyboarding
Frequent Physical Activity:
Crouching Grasping Hearing Lifting Sitting Standing Stooping Talking Walking
Occasional Physical Activity:
N/A
Benefits Eligible:
YesRequired Experience:
Unclear Seniority
Employment Type
Full-Time
