Technical Spare Part Specialist
Technical Spare Part Specialist
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Job Description
KONE founded in 1910 is one of the largest awardwinning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries company vehicles for specific roles and worldclass benefits for our salaried employees we also pride ourselves on our culture and principles. Innovation sustainability collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!
JOB OVERVIEW
As Technical Sales Support Specialist you will be responsible for providing technical support to the sales team to develop sell and successfully implement KONE products and service solutions that meet customers needs. He/she takes ownership of the order handling process in terms of prospecting/tendering/defining specifications details traffic calculations dimensions CAD and layout drawings and estimation of installation and delivery times and costs. He/she answers customers technical questions and supports the Salesperson with technical issues.
JOB DESCRIPTION
Customer relationship management
Supports the Salesperson by analyzing customers technical needs and develops proposals outlining how KONEs products and services can provide clear solutions to meet these needs.
Customer contact for technical questions. May participate in planning / specification meetings.
Technical sales support in the Customer process
Provides technical and costing support for the sales process
Coordinate specifications and delivery times with the Supply Line Sourcing or local subcontractors.
Accountable for solution engineering
Ensure that the proposed solution fulfils the codes regulations and safety requirements
Technical support in the Delivery process
Accountable for solution engineering
Organize the order documentation and order confirmation
Manage the drawing and related documents
Make the material specifications for KONE and local material. Checks and updates the specification based on contract and variations.
Organize the purchasing of the required material
Define the CMII level at 0b and at 2Z
Check the payment status before milestone 2
Technical Sales Support Manager (in addition to the above):
Evaluate sales proposals to ensure that they are technically accurate and consistent with the KONEs quality and price standards and that they align with the KONEs overall strategy for its products and services.
Develop and deliver sales presentations for customers who are of strategic importance.
Liaise with functional and operational leaders (for example in NEB SEB marketing or sales) to ensure that the technical sales support team is uptodate on new product developments and to share customer feedback and information on competitor activity so that KONE can modify its products and services to respond to changing market conditions and customer demands.
May lead direct evaluate and develop a team of Technical Sales Support Specialists and Engineers.
HIRING REQUIREMENTS
Bachelors degree in Engineering or other relevant field
Min. 5 years experience from field
Working level of English
IT literacy
Holistic knowledge of products and delivery process handling tension between sales and supply
Good technical understanding of product and service solutions that meet the customer expectations.
Understands and has knowledge of norms and requirements that are applicable for each project.
Takes safety aspects into account and selects environmentally sustainable solutions when possible.
About KONE
At KONE we foster an innovative and collaborative culture valuing each individuals contribution. Employee engagement and sustainability are key focuses promoting ethical practices and mutual respect. Were proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy worklife balance.
We hire diverse individuals because we believe diversity drives innovation.
We value your authentic self.
Diversity equity and inclusion is embedded in our strategy and values.
Collaborative creative and supportive work environment.
Passionate about safety quality and innovation
We care about the communities where we live and work.
Just some of our many benefits include:
Competitive salary
Flexible work schedule
Opportunities to learn and grow
401K Employer Match
401k Employer Nonelective Contribution
Wellbeing Program
Medical Prescription Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Shortterm and Longterm Disability
BuyUp Longterm Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
Commuter Benefits
Annual Base Pay Range:
The hiring range for this role is $84000.00 $116000.00 USD. The compensation package offered will depend on the candidates ability to meet the requirements of the role and a range of factors unique to each candidate including but not limited to their skill set years and depth of experience certifications and location.
Variable Compensation
KONE Annual Bonus plan 50/50 @ 10 incentive target based on achievement of company goals and individual goals.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
#LIJC1
#IND123
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where coworkers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone/careers
Required Experience:
Unclear Seniority
Employment Type
Full-Time
