General Manager of Hotel
General Manager of Hotel
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The general manager of a hotel property is in charge ofall daily hotel operations to guarantee that guests enjoy an outstanding experience. They are responsible for all hotel services such as guest relations front desk housekeeping maintenance revenue management expense management team building and employee development. This position requires a flexible and dynamic problem solver with exceptional leadership abilities who can empower their staff to deliver superior customer service to hotel guests associates and visitors. They act as brand ambassadors providing leadership and strategic direction to all departments of the hotel.
GM DUTIES AND RESPONSIBILITIES:
Oversee the operationsof the hotel.
Hold regular briefings and meetings with all head of departments.
Ensure full compliance to Hotel operating controls SOPs policies procedures and service standards.
Lead all key property issues including capital projects customer service and refurbishment.
Handling complaints and oversee the service recovery procedures.
Responsible for the preparation presentation and subsequent achievement of the hotels annual OperatingBudgetMarketing& SalesPlanand Capital Budget.
Manage ongoing profitability of the hotel ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotels and manage
Deliver hotel budget goals andsetothershortand long term strategic goals for the property.
Developing improvement actions carry outcostssavings.
And other things we can discuss once we meet.
Required Experience:
Director
Employment Type
Full-Time
