Implementation Project Manager
Implementation Project Manager
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$ 80000 - 90000
1 Vacancy
Job Description
The best CMMS for healthcare maintenance professionals.
Implementation Project Manager
About us:
At FSI youll join a team of passionate professionals dedicated to empowering efficient and safe hospital operations. FSI supports over 400 million ft of hospital space every year to run transformative intelligent hospital maintenance operations. FSI is the most comprehensive computerized maintenance management software (CMMS) provider for healthcare and were proud to serve over 1000 hospitals with some of the largest networks in the country including Atrium Health UPMC Yale New Haven SSM Health UNC Health and many others. We work directly with our customers to build customized modern technology that fits their complex needs. In 2020 FSI received significant investments to grow and expand on the foundation established since the company began in 2002. We believe our most exciting chapter is just beginning and were looking for talent that wants to make an impact. If youre looking for a fastpaced innovative community with a team focused on collaboration and empowerment through technology we encourage you to get in touch.
Your role:
The candidates primary focus will be supporting our customers and conducting both online and onsite customer training associated with the utilization of all CMS applications and tools. The candidate must be able to use good judgment when recommending support to our customers by using his advanced knowledge of Regulatory Agency requirements. This includes providing phone support on our software products as well as other services provided by FSI. This position will also be responsible for developing and maintaining training materials and documentation. Additional tasks will include software testing implementation maintenance and general support of the facilities management software applications. Candidates should be willing to expand their role in the company participate in marketing activities learn additional technologies and willing to learn all aspects of FSIs service offerings.
Your responsibilities:
Lead large and mediumsized customers through successful implementations and launches
Motivate customers to complete implementation successfully by ensuring they are tracking against optimal timelines
Set customers up for longterm success by driving the value of FSI solutions through implementation helping them navigate and overcome roadblocks
Communicate directly with customers via phone email and remote diagnostics to identify reproduce and resolve customerreported application and technical issues for the CMS application CMS Mobile and other CMMS applications as needed.
Project manage implementation tasks such as data migration product training and organizational rollout strategies coordinating internal resources as necessary
Serve as a trusted adviser by advocating for client needs and product requests to FSIs internal support product engineering and sales teams
Partner with internal teams to ensure a smooth transition for customers postimplementation
Manage group initiatives directed at process and tools continuous improvement
What youll bring to the team:
A passion for improving healthcare through technology
3 years of technical/implementation project management experience ideally focused on Enterprise applications including experience managing the integration of software into complex environments.
3 years of Healthcare Industry experience preferably including at least some time inside a Health System or Hospital
3 years of CMMS administration experience
Advanced knowledge of Regulatory Agency Standards (NFPA Joint Commission etc.
Ability to work across various stakeholders including Users Engineering Quality Assurance and Product Management
Proven ability to keep multiple projects on track at the same time with strong attention to detail
Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction.
4year degree or equivalent work experience
- Demonstrated ability to build strong trusted relationships with colleagues
- Project management certification (e.g. PMP) or equivalent to ensure effective management of projects and alignment with industry best practices
Work location:
Remote. Travel will be required.
Compensation:
The compensation offered for this position will be based upon relevant experience qualifications and work location. The starting salary is expected to fall within the range of $80000$90000.
Our values:
Customer inspired.
Solutionsfirst.
One team.
Impactful experts.
We look forward to hearing from you!
Dont meet all the requirements Were all on a journey to learn constantly and have areas to develop. If you bring some of the above skills to the table and are still developing in others APPLY ANYWAY! Learning and experience isnt a oneway path if you believe you have the background needed to make an impact in this role wed love to hear from you.
FSI is an Equal Opportunity Employer:
We are committed to fostering a diverse inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life are key to our success as a company.
Required Experience:
Manager
Employment Type
Full-Time
