ServiceNow Architect
ServiceNow Architect
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
Infosys is seeking ServiceNow Architect with experience in IT Service Management (ITSM) Service Catalog platform architecture and upgrades. The ideal candidate will be responsible for designing implementing and optimizing the ServiceNow platform while ensuring seamless upgrades and alignment with business needs.
Required Qualifications:
Candidate must be located within commuting distance of Fort Worth TX or be willing to relocate to the area. This position may require travel in the US
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 7 years of Information Technology experience
At least 7 years of experience in ServiceNow
Key Responsibilities:
ServiceNow Platform Architecture & Design:
Define and implement endtoend architecture for the ServiceNow platform ensuring scalability security and performance.
Develop best practices and governance frameworks for ServiceNow implementation.
Design integrations between ServiceNow and thirdparty tools cloud services and enterprise applications.
IT Service Management (ITSM) & Service Catalog Expertise
Lead ITSM process design and implementation (Incident Problem Change CMDB Service Catalog Request Management).
Design and optimize Service Catalog workflows ensuring a userfriendly experience with automated approvals and fulfillment.
Ensure adherence to ITIL best practices and ServiceNow CSDM (Common Service Data Model).
Work closely with stakeholders to align Service Catalog offerings with business needs.
ServiceNow Upgrades & Enhancements
Plan and execute ServiceNow platform upgrades (major and minor releases).
Ensure customizations and configurations are upgradesafe and aligned with outofthebox (OOB) functionality.
Implement automated testing strategies to validate upgrades and prevent disruptions.
Stakeholder Management & Technical Leadership
Collaborate with IT Directors Process Owners and Developers to align platform capabilities with business needs.
Lead technical discussions workshops and roadmap planning.
Provide mentorship and technical guidance to ServiceNow developers and administrators.
Security Compliance and Performance Optimization
Ensure data security access controls and compliance with regulatory requirements.
Optimize platform performance workflows and automation.
All applicants authorized to work in the United States are encouraged to apply
Preferred Qualifications:
Working Knowledge of:
ITSM Modules: (Incident Problem Change CMDB Service Catalog Request Management)
ServiceNow upgrades release management and versioning
ServiceNow Architecture Data Model and Integration best practices
CSDM Service Mapping Discovery and Performance Analytics
Service Catalog design request fulfillment workflows and automation
ITIL processes and enterprise ITSM transformations
JavaScript Flow Designer Integration Hub REST/SOAP APIs
Multiinstance ServiceNow environments
Ability to lead ServiceNow strategy governance and roadmaps
Preferred Certifications as an added advantage:
Certified ServiceNow System Administrator (CSA)
Certified Implementation Specialist (CIS) ITSM/Discovery/CSDM/Service Catalog
Certified Application Developer (CAD)
ITIL v4 Certification
Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
Extraordinary Planning Project Management Coordination and Analytical skills
Handson experience in working in Global Delivery Model with onsite/offshore resources
Exceptional Organizational Skills
Ability to manage and prioritize tasks efficiently
Readiness to demonstrate a proactive attitude
Solid attention to detail and excellent written and verbal communication skills are required
Ability to work in team in diverse/ multiple stakeholder environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Qualifications:
Candidate must be located within commuting distance of Fort Worth TX or be willing to relocate to the area. This position may require travel in the US
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 7 years of Information Technology experience
At least 7 years of experience in ServiceNow
Key Responsibilities:
ServiceNow Platform Architecture & Design:
Define and implement endtoend architecture for the ServiceNow platform ensuring scalability security and performance.
Develop best practices and governance frameworks for ServiceNow implementation.
Design integrations between ServiceNow and thirdparty tools cloud services and enterprise applications.
IT Service Management (ITSM) & Service Catalog Expertise
Lead ITSM process design and implementation (Incident Problem Change CMDB Service Catalog Request Management).
Design and optimize Service Catalog workflows ensuring a userfriendly experience with automated approvals and fulfillment.
Ensure adherence to ITIL best practices and ServiceNow CSDM (Common Service Data Model).
Work closely with stakeholders to align Service Catalog offerings with business needs.
ServiceNow Upgrades & Enhancements
Plan and execute ServiceNow platform upgrades (major and minor releases).
Ensure customizations and configurations are upgradesafe and aligned with outofthebox (OOB) functionality.
Implement automated testing strategies to validate upgrades and prevent disruptions.
Stakeholder Management & Technical Leadership
Collaborate with IT Directors Process Owners and Developers to align platform capabilities with business needs.
Lead technical discussions workshops and roadmap planning.
Provide mentorship and technical guidance to ServiceNow developers and administrators.
Security Compliance and Performance Optimization
Ensure data security access controls and compliance with regulatory requirements.
Optimize platform performance workflows and automation.
All applicants authorized to work in the United States are encouraged to apply
Preferred Qualifications:
Working Knowledge of:
ITSM Modules: (Incident Problem Change CMDB Service Catalog Request Management)
ServiceNow upgrades release management and versioning
ServiceNow Architecture Data Model and Integration best practices
CSDM Service Mapping Discovery and Performance Analytics
Service Catalog design request fulfillment workflows and automation
ITIL processes and enterprise ITSM transformations
JavaScript Flow Designer Integration Hub REST/SOAP APIs
Multiinstance ServiceNow environments
Ability to lead ServiceNow strategy governance and roadmaps
Preferred Certifications as an added advantage:
Certified ServiceNow System Administrator (CSA)
Certified Implementation Specialist (CIS) ITSM/Discovery/CSDM/Service Catalog
Certified Application Developer (CAD)
ITIL v4 Certification
Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
Extraordinary Planning Project Management Coordination and Analytical skills
Handson experience in working in Global Delivery Model with onsite/offshore resources
Exceptional Organizational Skills
Ability to manage and prioritize tasks efficiently
Readiness to demonstrate a proactive attitude
Solid attention to detail and excellent written and verbal communication skills are required
Ability to work in team in diverse/ multiple stakeholder environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Employment Type
Full Time
Key Skills
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