Restaurant Retail Hourly Manager
Restaurant Retail Hourly Manager
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Job Description
Summary:
At Ghirardelli were on a mission to become a one billion dollar brand and beyond. We want to be every consumers first choice of premium chocolate and we believe we can do that through our products and the way we do business which are all inspired by our brand commitment toMaking Life A Bite Better. We are a company committed to both personal and professional growth and believe that each employee contributes directly to Ghirardellis growth and success.
TheHourly Managerwill be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The hourly manager will help his or her management team ensure that the store operates in a way that helps deliver excellent customer service maximizes financial return and fosters an environment that makes Ghirardelli a great place to work for our employees.
Scope of Responsibilities:
- Store Management
- Ensures the wellbeing of store and its employees through effective management of safety and risk including prevention escalation and response
- Effectively communicates with all levels of the organization by following company standards of team building recognition and professionalism
- Works closely with store personnel district manager district and division management teams and Ghirardelli corporate liaisons such as human resources IT finance and payroll
- Restaurant and Retail Operations
- Effectively prioritizes daily store activities
- Upholds the values of exemplary customer service by modeling behavior and leadership
- Monitors sales and labor cost issues with a goal to maximize profitability without sacrificing customer service
- Responds in a timely manner to all escalated customer service issues
- Maintains high standards of cleanliness food/product safety and branding requirements
- Properly uses MICROS system and its functionality including payroll inventory management cost of goods sold gross profit and customer service
- Advises and assists general manager in establishing store plans that are attainable and growthoriented
- Helps maintain inventory levels at optimum efficiency through order placement with vendors and appropriate corporate personnel
- People Management
- Responsible for payroll scheduling interviewing selection inservice training in conjunction with the human resources and payroll departments
- Develops store personnel using coaching mentoring and empowerment practices
- Handles Chocolatier employee relations functions
Specific Knowledge and Skills:
- High school diploma or GED
- One or more years of related experience in a fastpaced restaurant or retail environment with six or more months as a supervisor preferred
- Clear professional and effective oral and written communication
- Teambuilding skills of empathy rapportbuilding delegation and empowerment
- Ability to manage time effectively and be selfdirected under minimal supervision
- Strong proficiency with Word Excel PowerPoint and Outlook
- Ability to conduct evidencebased business forecasting for sales and resource needs
- Familiarity with point of sale systems such as MICROS
- Knowledge of restaurant or retail management theory and techniques
- May be required to report to various locations for training purposes.
- Occasional to Constant Repetitive Fine Manipulation (keyboarding ten key writing)
- Rare to Occasional Simple Grasping
- Rare to Occasional ability to lift and carry up to 50 pounds
- Occasional to Constant Sitting
- Occasional to Constant Walking
- Occasional to Constant Standing
- Rare to Occasional twisting of the neck and waist
- Rare to Occasional Reaching at or below the Shoulder level
- Ability to travel to various locations across the country
- Occasional to Frequent usage of verbal communication equipment (telephone radio cellular)
- Rare to Occasional Squatting/Bending/Stooping/Stretching
- $24.81 $31.02 hourly
Required Experience:
Manager
Employment Type
Full-Time
