Help Desk Manager
Help Desk Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Responsible for managingand assigningincoming new helpdesk tickets.
- Active Directory work to create and maintain new users.
- Basic administration of Windows and Linux network infrastructureandOffice 365.
- Basic Phone administration foraddsmovesandchanges.
- Works with outsourced network printer support vendor to maintain network printers.
- Works with organizations wiring vendor to superviseinstallation ofnew network drops and phones lines.
- Identifies researches and resolves basic PC and phonerelated technical problems.
- Responds tohelpdeskrequests for technical support.
- Tracks and monitors technical problems to ensure a timely resolution.
- Keeps electronic logs/documentation of work.
- Facilitates office moves for PC equipment.
- Serves as rotating member of afterhours oncall systems support team.
- Keeps afterhours oncall rotation calendar up to date.
- Knowledgeable of VPN (Remote Access) and limitation.
- Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center.
- Provision and Manage BYOD using MaaS360 (or equivalent MDM software).
- Interfaces withVIP andExecutives for high level personal tech support.
- Arranging equipment recycling with vendor with BAN or similar accreditation.
- Monthly reporting to managementmetrics onHelpdesk tickets
- Complete assigned projects.
- Knowledge of Windows network operating system.
- Knowledge of HP Jet Direct Software and HP printing hardware
- Knowledge Cisco phone switch platforms
- General understanding of client/server applications.
- Knowledge ofcurrentWindowsDesktop and Server Products
- Knowledge ofmobile devices andMDM (Maas360 Office 365 or similar)
- Knowledge ofcurrentMicrosoft Office products.
- Strong customer services and problem resolution skills.
- Good interpersonal skills.
- High degree of organization.
- Able to work as part of a team.
Required Experience:
Manager
Employment Type
Full Time
