Tier 3 Technician
Tier 3 Technician
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$ 65000 - 75000
1 Vacancy
Job Description
- Passion for delivering remarkable customer experience and success.
- Excellent understanding of troubleshooting the client and server operating systems outlined in the Main Job Tasks & Responsibilities section below.
- Ability to communicate complex IT concepts and solutions to nontechnical clients.
- Strong interpersonal communication and collaboration skills.
- Diagnosis skills for technical issues.
- Ability to multitask and adapt to changes quickly.
- Understanding of support tools techniques and how technology is used to provide IT services.
- Strong decisionmaking and outstanding project management skills.
- Be selfmotivated reliable and punctual.
- Strategic and detail orientated.
- Conduct network discoveries and customer onboarding for new managed service customers.
- Identify propose design and deliver proactive and appropriate infrastructure upgrades/projects for existing managed service customers to enable a more productive secure and stable environment in line with bestinclass IT practices.
- Lead options discussions with customers that take their needs and business into consideration but do not jeopardize the IT goals of a more secure stable and productive environment.
- Provide exceptional customer experience and technical expertise on inbound calls and escalated tickets generated by our customers.
- Log time entries and notes for support and maintenance performed using our PSA.
- Provide customers with timely written and oral updates regarding their projects and/or cases.
- Update and maintain customer information in our documentation system as changes in their environment occur.
- Create or update documented policies and procedures for the use of technical staff when new issues occur that may impact multiple users.
- Participate in our oncall rotation with the Level 2 and 3 Help Desk and Engineering staff.
- Troubleshoot issues relating to:
- Windows Server 2016/2019/2022 and SBS variants
- VDI VM/Ware and Hypervisor
- Windows domains and workgroups
- Windows networking (mapped network drives shared folders printers etc.
- Active Directory
- User profile creation and modification
- Group Policy Objects
- Firewall Configuration (VPN port forwarding etc.
- LAN/WAN connectivity
- Onsite Exchange and hosted Exchange environments (Office 365 Google Apps)
- Hardware diagnostics (servers/workstations/laptops)
- Microsoft Office Suite
- Windows 10/11
- macOS
- Android/iPhone/Blackberry/Windows Phone OS
- Cloud phone providers such as DSCI Jive and SKYPE.
- Thirdparty applications with the assistance of the vendors support staff.
- Minimum five years experience within relevant IT fields.
- Associate or Bachelorss degree in computer science information sciences or related field preferred.
- Minimum three years experience in a Managed Service Provider environment.
- Familiarity with the following brands: APC Apple Cisco Cisco Meraki Datto Dell HP Intronis Lenovo Microsoft Netgear ProSafe QNap SonicWALL Sophos Synology Ubiquiti iOS Android.
- Experience using Autotask Kaseya IT Glue Printer Logic Addigy and AWS is a plus.
- Certifications Preferred: CompTIA A CompTIA Net CompTIA Security MCDST MCSA
- Clean Drivers License required
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Employment Type
Full-Time
