Host-Hostess
Host-Hostess
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Job Description
Become a part of a contemporary culture that celebrates individuality creativity and teamwork! We are redefining the essence of hospitality and are looking for energetic downtoearth team players who thrive by making genuine connections crafting experiences and fostering good vibes.
MOLLIE ASPEN is a new 68room boutique hotel that occupies a prime location on Paepcke Park in the heart of Aspen
Designed by awardwinning studio Post Company MOLLIEs interiors are subtly inspired by the Aspen tradition of being firmly grounded while gazing abroad a seamless blend of understated luxury and residential comfort. The property holds a quiet confidence and commitment to a reduction of excess with interiors that thoughtfully utilize native materials from Aspen and the wider Western region accentuated with natural woods earthen ceramics and handdyed textiles. MOLLIEs lobby fosters an inviting atmosphere for visitors and locals alike where the eclectic mix of differing personas is celebrated and upheld.
The hotels food & beverage programs are spearheaded by Gin & Luck the group behind the critically acclaimed Death & Co. brand and consists of a lobby bar and restaurant with yearround outdoor seating and a laidback allday caf. Set atop MOLLIEs top floor is a rooftop pool and terrace that transforms into an intimate lounge by night with unobstructed views of Aspen Mountain. MOLLIE Aspen has been developed by HayMax Capital a leading local development firm specializing in Aspen hospitality and residential development.
Job Description:
We are hiring a Host/Hostess who is organized creative friendly with topnotch communication skills. As a Host you will welcome guests manage the waitlist and take care of reservations. You will also help out with other frontofhouse duties. It is crucial that you share our companys values and maintain a professional demeanor with all guests to provide excellent service.
Location:Aspen CO
Start Date:September 16 2023
Employment Type:Full Time NonExempt
Schedule: Varies
Category:Culinary
Pay Rate:$20/hour plus tips
Job Responsibilities:
- Know the table numbers and position numbers in all sections of the restaurant.
- Maintain a comprehensive knowledge of our reservation policies and procedures and the hours for all spaces in the building.
- Cultivate fluency in verbiage for the waitlist our reservation policies and procedures as well as voicemails.
- Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
- Report all guest complaints to management immediately and follow our steps of service for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy.
- Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building.
- Build a thorough knowledge of our service standards and style as detailed in the Employee Manual.
- Be up to date on Slack with particular attention to the Announcement Board and the Host PreShift and Product Updates channels before you arrive for your shift.
- Maintain a reasonable response time for all Slack communication: a maximum of an answer to any correspondence before your next shift.
- Treat all areas of the restaurant with respect. Clean & reset to zero when necessary.
- Help all departments whenever possible.
- Ask for help when you need it. Asking for help is a sign of strength not a sign of weakness.
- Act in a professional manner and represent MOLLIE Aspen graciously whether you are inhouse traveling or at another local establishment.
Operational Efficiency:
- Maintain inventory levels monitor food costs and implement efficient purchasing strategies to optimize kitchen performance.
- Implement and maintain strict hygiene and food safety standards in accordance with local regulations.
Collaboration and Communication:
- Collaborate with other departments such as frontofhouse staff and management to create a seamless and exceptional dining experience.
The duties of this position may change from time to time. HayMax Hotels reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be allinclusive.
Knowledge Skills and Abilities:
- Excellent guest service and problemresolution skills.
- Ability to handle multiple tasks and work under pressure.
- Ability to work flexible schedules including weekends evenings and holidays.
- Spanish language preferred.
- Strong leadership and interpersonal skills.
Education and Experience:
- 1 year of hospitality or customer service experience preferred.
- High school diploma preferred.
Physical Demands:
The physical demands for this position are seeing hearing speaking reaching frequently lifting up to 25 pounds occasionally lifting up to 50 pounds sitting standing for 4 to 8 hours bending and moving intermittently during working hours.
Benefits:
- Annual and Seasonal Bonus Opportunities
- Medical/Dental/Vision
- Hotel Discounts
- IRA Retirement Plan
- Paid Vacation Sick and Volunteer Days
- Employee Incentive Programs
- Bus Passes Included
For more information contact:
HayMax Hotels is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.
Employment Type
Full Time
