PT Bell Person

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic P/T Bell Attendant. Are you someone who is passionate about people driven by purpose and clever in your approach If so keep on reading!! Here atArlo we strive to create a sense of awe that leaves those we touch wanting more.....

This position is responsible for representing Arlo and setting the tone for a guests experience. Welcoming guests to the hotel; opening doors; providing luggage assistance; assisting with valet parking and Front Desk Support.

RESPONSIBILITIES AND AUTHORITIES:

• Always treat guests with courtesy and respect in a variety of situations
• Honesty & Integrity
• Delivers outstanding service and creates memorable experiences.
• Handles guest complaints promptly and professionally.
• Reports guest concerns or comments to the Manager on Duty.
• Establishes and develops long term customer relationships providing value and profitability.
• Coordinates and multitasks job duties in an active environment
• Assists with summoning the thirdparty valet service to park guests vehicles.

SPECIFIC DUTIES:

Greeting and Welcoming Guests

• Always greets guests in a friendly manner.
• Speaks in clear and discreet sentences.
• Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.
• Opens vehicle doors and greet guests.
• Uses the guests name whenever possible and maintains a professional demeanor at all times.

Luggage Assistance

• Assist arriving guests with luggage upon entering and exiting the building.
• Escort guests to their room and handles luggage.
• Secure and stores luggage for guests.
• Retrieve luggage for departing guests.
• Lifts luggage and uses bell carts to assist guests.

Arrivals and Room Moves

• Escorts guests to their room with luggage.
• Familiarizes guests with inroom facilities TV Thermostat lighting and features in the room.
• Conducts guests orientation of outlets fitness center general area attractions etc.
• Coordinates with Front Desk in regards to room moves.

Guest Interaction

• Maintains good posture when interacting and greeting guests.
• Assists and coordinates with Front Desk for any special requests.
• Familiarizes themselves with all VIPs and Arrivals
• Assists with guest requests errands deliveries etc.

Other Guest Services

• Reports any guest concerns or comments to the Rooms Division Manager and Assistant Manager.
• Checks messages mail and Movement of the Day
• Assists Front Desk and Night Audit when necessary.
• Overnight duties include: hotel patrols deliveries and room service.
• Delivers guests packages parcels and newspapers.
• Cleans and tidys the bell closet and carts.
• Calls for vehicles from the parking garage.
• Assists in calling and retrieving cabs for guests upon request.
• Any other requests of duties from management.

REQUIREMENTS:

• Hotel experience preferred.

Education

• Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
• Minimum 6 months customer service experience

Special Requirements

• Must be able to lift up to 30lbs and stand for long periods of time

ABOUT ARLO WYNWOOD

Known for its colorful murals art deco hip vibe and Miamis best nightlife scene Wynwood is the citys most vibrant district and will be home to Arlo Hotels next property.

Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the worlds bestknown street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries restaurants latenight bars artisan shops and boutique clothing stores. Just 20 minutes from South Beach Wynwood offers the ideal Miami urban escape.

Launching its fifth hotel in the portfolio Arlo continues to break ground literally and figuratively with the first hotel in the Wynwood district. The 217room property located at 2217 NW Miami Courtopened in November 2022. The hotel consists of 9 floors including a Penthouse suite a spectacular rooftop pool withan outdoor bar lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge retail shelves grab and go bodega as well as fullserviced counter lobby bar and restaurant with indoor/outdoor seating. There will bea separate entertainment area located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and beer garden a gallery space that concerts into two flex spaces a game room which can be converted into a private room interior bar with lounge spaces a fitness rom exterior yoga deck and a hospitality suite.

To bring the art vibes of Wynwood to the property Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior faade which will feature graffiti and artwork by local Miamibased artists.

BENEFITS

• Complimentary Parking
• 401k Match
• Paid Holidays
• Paid Time Off
• Medical Dental Vision insurance
• Free Meals
• Tuition Reimbursement
• Training & Development
• Great opportunities for career growth.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.