Client Service Representative Hybrid - Flexible Options
Client Service Representative Hybrid - Flexible Options
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.
The Client Services Representative is responsible for managing client interactions with a demonstrated passion for building strong relationships. This person will engage with internal and external parties to address all client needs in a professional and timely manner. The candidate should be experienced working in a highpressure highvolume environment where accuracy is paramount. The ideal candidate for this role has a team player attitude and is selfmotivated to delivering great results. This role requires a highly organized dynamic and responsive individual with strong customer focus and the desire to exceed clients expectations.
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid which means youll be assigned to a Broadridge office and given the flexibility to work from home.
Responsibilities:
Requires expanded conceptual knowledge in Corporate Clients and our internal processes while broadening capabilities.
Develops strong Client Relationships while ensuring Client Satisfaction through Net Promoter Score (NPS) results.
Works with a more complex client base to plan proxy and interim distributions accurately and efficiently for both Registered and Beneficial shareholder base.
Provides timely and accurate updates to clients regarding mailing status voting and other inquiries and issues that may arise over the course of the project.
Partners with other team members as well as other departments to continually add efficiency to our internal processes as well as to increase client satisfaction.
Appropriately communicates and escalates external client concerns in a timely manner to mitigate risk.
Updates and monitors internal reports to ensure the timely and efficient progress of each campaign.
Solves problems with straightforward situations; analyzes possible solutions using technical experience sound judgment and precedents.
Understands key business drivers; uses this understanding to solve problems and advise clients accordingly.
Effectively participates or leads projects designed to improve client satisfaction and gain greater processing efficiencies.
Assist with the training and mentoring of Junior Associates to aid in selfdevelopment while strengthening the team.
Participates in annual departmental and crossfunctional training to broaden industry knowledge and experience.
Uses and creates departmental procedures and participates in the annual review process to ensure the accuracy and effectiveness of each procedure.
Will be expected to work more independently requiring moderate levels of guidance.
Supports and contributes to the Broadridge culture by maintaining and permeating an abovetheline attitude.
Expected to work within our Connected Workplace environment through our hybrid work model.
Qualifications:
23 years experience in a client service or clientfacing role.
Ability to work in a fastpaced highpressure environment.
Must be detail oriented demonstrate the ability to multitask and have excellent time management skills.
Outstanding presentation written and verbal communication skills.
Possess the ability to establish good personal and working relationships with clients.
Salary range $25 $28 per hour. Bonus Eligible.
Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.
Please visitwww.broadridgebenefitsfor more information on our comprehensive benefit offerings
#LIMJ1
We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
Disability Assistance
We recognize that ensuring our longterm success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.
US applicants: Clickhereto view the EEOC Know Your Rights poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us ator by sending an email to.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
