Regional Veterans Service Officer Supervisor
Regional Veterans Service Officer Supervisor
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USD 84869 - 84869
1 Vacancy
Job Description
Department Information
- The Department of Military and Veterans Affairs (DMVA) has three major operational divisions: Colorado National Guard (Army and Air) Civil Air Patrol and Veterans Affairs. These divisions utilize state and federal resources to provide our communities State and nation with a ready military force for national defense and State emergency response as well as providing assistance to our Colorado Veterans.
DMVA offers a comprehensive benefit program to its classified work force that includes paid holidays annual leave sick leave medical dental life disability flexible spending accounts and public retirement options. DMVA also strives to assist employees in achieving a healthy work/life balance by offering some flex scheduling onsite fitness facilities free parking and a variety of training opportunities! Description of Job
This position works for the Division of Veterans Affairs and will supervise three regional supervisors who work with their teams across the State to assist county veteran service officers in performing their duties to secure benefits and entitlements enacted by Title 38 United States Code and Various Colorado Revised Statutes for veterans and other eligible persons.
Specific duties include but are not limited to the following:- supervising three veteran service officer (VSO) supervisors managingregional VSO workloadcoordinating and providing appropriate resources and training to ensure prompt and efficient services to all veterans across Colorado uniformly in securing benefits and entitlements enacted by Title 38 United States Code and various Colorado Revised Statutes;
- managing and verifying a variety of ongoing data such as qualification and certification of VSOsidentifying efficient workflow procedures and developing standardized work products;
- conducting daily office management and serving as a subject matter expert on veteran benefits and VA claims;
- assists regional VSOs with identifying and developing a plan to advise assist train certify and accredit all county veteran service officers operating across the state;
- providing regional veterans service officers with pertinent information suggestions forms references and rulings and other materials as the division may deem appropriate to assist county VSOs in the performance of their duties;
- preparing presenting and prosecuting claims on behalf of claimants in accordance with federal regulations when necessary;
- assisting claimants with submission of higherlevel and supplemental reviews and appeals representation;
- obtaining and maintaining veterans service officer certifications/accreditation and proficiency with claims management systems (VetraSpec/VBMS and appropriate claim forms;
- identifying veteran problems and gaps in claims and benefits services;
- proposing programs or statutory changes to improve services;
- maintaining tracking systems and providing data updates as applicable;
- managing an operational budget;
- providing periodic budget updates with status and spending plans; and
- ensuring timely submission of travel and expense accounting documentation.
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS:
Five 5 years of professional experience must have included the skills listed below:
This position requires the following experience in addition to the special qualifications and conditions of employment listed below. Seven 7 years of professional experience as described below is required for this position.- proven ability to research interpret and apply procedures to follow legal requirements related to a government program
- proven ability to interpret federal state and local regulations and to understand and communicate how these regulations relate to each other
- familiarity with where to find the most current and relevant information related to federal state and local regulations
AND
Two 2 years of professional experience as a fully functioning supervisor performing timekeeping performance management and disciplinary actions.
Substitutions- Education from an accredited college or university in a field related to the position as determined by the department may be substituted for up to six years of the required experience on a yearforyear basis.
There is no substitution for at least one year of experience as a fully functioning supervisor orfor being an honorably discharged veteran (under Special Qualifications section).
Special Qualifications
To be eligible for this position a candidate must be an honorably discharged veteran from the military forces of the United States and have a DD214 that must be submitted and attached to your application.
Required Skills and Competencies- be willing to occasionally have contact with and work with unpredictable potentially disruptive clients;
- be computerliterate and can quickly grasp programs and a variety of virtual communication methods;
- be able to make oral presentations before a large group;
- be able to travel within the state and occasionally outside the state as needed for training site visits and outreach events for stakeholders;
- be able to work independently AND as part of a team;
- have the ability to change and adapt behavior and work methods in response to changing conditions or unexpected obstacles; and
- have excellent verbal and written communication skills.
- State of Colorado government experience as a supervisor
- documented experience managing varied priorities and regulations at the federal state and local levels
- experience working in a geographically dispersed environment
Application RequirementsAll candidates must submit the following with their applications:- a complete official online State of Colorado Application form (resumes instead of official online applications will not be considered at time of qualification review)
- DD214
- unofficial transcripts (if using education)
- drivers license number and State in which the license is issued must be completed on application form (do not leave this section blank)
- Must be a Colorado resident at the time of application (future plans to move to Colorado cannot be accepted).
- Travel across the state of Colorado and outside of the state is required for training and to meet with a team that is assigned to various regions.
- Must be able to report to the Division of Veterans Affairs office in Lakewood regularly during work days.
- Must be willing to undergo and successfully pass a comprehensive background check that allows access to federal Veterans Affairs files; and
- Must possess and maintain a valid Colorado Drivers license with proof of insurance.
Supplemental Information
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email postmarked in US Mail or hand delivered 1525 Sherman Street 4th Floor Denver CO 80203 or faxed 303.866.5038 within ten 10 calendar days from your receipt of notice or acknowledgement of the departments action.
For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board; go to spb.colorado; contact the State Personnel Board for assistance at; or refer to 4 Colorado Code of Regulations (CCR) 8011 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes at spb.colorado under Rules.DMVA Diversity Goals:
The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.
Accommodations:
The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any preemployment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA Coordinator at.
Required Experience:
Manager
Employment Type
Full-Time
