Product Engineer I
Product Engineer I
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Job Description
Rapidly Growing Life Sciences Technology Company
Ultima Genomics is a rapidly growing company that is developing groundbreaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are wellfunded and have raised approximately $600 million from global toptier investors. Our team brings together unique and diverse expertise across multiple disciplines from healthcare and life sciences to engineering to technology and software and beyond. We are a collaborative group including successful entrepreneurs chemists hardware and software engineers genomics and biotechnology experts molecular and computational biologists software and algorithm experts and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health.
We are looking for a highly motivatedProduct Engineer Itojoin our team!
Our Product Engineer plays a strategically important role in ensuring the companys business success. The primary responsibilities include but are not limited to supporting Field Service Engineers (FSEs) and Field Application Scientists (FASs) groups with technical support authoring and reviewing Best Known Practices (BKPs) for field deployment and coordinating the rollout and implementation of Engineering Change Orders (ECOs) in the field.
In this Product Engineer (PE) position you will train FSEs on best practices and be the point of contact for field escalations. PEs are system experts and sometimes work side by side with R&D to gain a deep understanding of the system. PEs will help define problem statements develop mitigations and are a key contributor to Corrective Action Preventative Action (CAPA) plans.
How Youll Contribute
- Test and validate process flows service procedures and hardware prior to release. Deliver and present to customerfacing groups to ensure proper field implementation
- Monitor field issues and escalate trends to R&D and Upper Management in the form of dashboards and other highlevel communications
- Partner closely with design and systems engineering team to build up knowledge and documentation on troubleshooting and integration efforts for internal systems
- Transfer knowledge from R&D to customer sites by working side by side with engineering chemistry and operations groups in system Operational and Performance Qualification stage
- Collaborate with Operations and R&D on product improvement plans. Represent the Design for Serviceability and Design for Usability perspectives in engineering design reviews
- Manage the Enterprise Resource Planning (ERP) and Computerized Maintenance Management Systems (CMMS) to ensure customer sites are appropriately resourced in FSEs and Field Replaceable Units (FRU)
- Other duties as assigned
Qualifications Skills Knowledge & Abilities
- BS or MS in Engineering or core scientific degree. Biomedical Electrical Mechanical Systems Engineering disciplines or similar are most relevant. Experience or background in computer science or data science is a plus
- 1 year experience troubleshooting complex systems dealing with electrical mechanical and software designs is preferred
- Background in teaching or transferring knowledge to others to help grow in their technical and troubleshooting skills
- Experience working on hardware software and chemistry integration is highly desired
- Some experience in a technical support or customer service role
- Highly curious with a selfstarting attitude
- Excellent verbal and written communication skills
- Ability to travel up to 20 of the time to support customer sites
At Ultima Genomics your base pay is one part of your total compensation package. This role pays between $85000 and $92000 if performed in California and your actual base pay will depend on your skills qualifications experience and location. Please note that the compensation details listed in US role postings reflect the base salary only and do not include bonus equity or benefits. This role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.
Ultima Genomics is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race color religion sex (including pregnancy childbirth or related medical conditions) gender identity gender expression national origin ancestry citizenship age physical or mental disability military or veteran status marital status domestic partner status sexual orientation genetic information or any other basis protected by applicable laws. See also Ultima Genomics EEO Policy and Know Your Rights. If you have a disability or special need that requires accommodation please let us know by contacting .
Employment Type
Full Time
