Prescription Services Coordinator
Prescription Services Coordinator
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Job Description
Full job description
Imperial Beach Community Clinic will promote a healthy community by providing quality health care and resources with a focus on the underserved. Our mission has been to provide highquality medical care for all members of our community regardless of their ability to pay. Our team considers your overall health preferences and experiences as we create a treatment plan that is right for you. Our doctors enjoy getting to know patients and their families and appreciate the support that comes from having lab nutrition and behavioral specialists onsite. More importantly our friendly staff know their primary task is to make you feel comfortable and understood in every step of your healthcare journey.
We fulfill this mission through:
Improving access to primary health care for residents of South Bay
Employing skilled professionals committed to providing quality healthcare services and addressing current health needs.
Serving the community with compassion and respect while maintaining confidentiality
Collaborating with other health care providers and organizations
Providing a medical home to the atrisk population
Purpose:
The Prescription Services Coordinator provides administrative assistance in providing prescription services to patients. Duties include but are not limited to tracking prescriptions and interfacing with insurance companies regarding prescription claims and prior authorizations. Possible hybrid position.
Responsibilities/Essential Functions (other duties as assigned):
- Reviews inboxes daily and ensures appropriate refills requests and authorizations are obtained and documented.
- Prioritizes prior authorizations for medication documents in EMR and ensures authorizations are processed.
- Contact patients to inform them of authorization approval/denial.
- Maintains detailed notes in patients chart in EMR (eClinicalWorks).
- Ensure all pertinent records and documents are scanned into appropriate computer systems and in proper folders.
- Maintain a high level of confidentiality for patients in accordance to HIPAA standards.
- Promotes and contributes positively to interdepartmental issue resolution.
- Effectively completes other duties and projects as assigned.
- Processing refill authorizations processing and obtaining prior authorizations obtaining patient medication history contacting insurance for patient coverage and prior authorizations.
Experience Qualifications/Education:
High School Diploma or equivalent required; twoyear degree preferred
CA Board of Pharmacy Tech license preferred
One to two years related work experience or training
Knowledge of computer/telephony support preferably in a health care environment
Strong customer service background preferably in health care environment
Excellent verbal communication skills Bilingual in Spanish preferred
Competency with computer processing functions and other standard office equipment
Ability to manage and prioritize multiple tasks
Ability to calmly and professionally resolve customer issues with diplomacy and tact
Ability to work independently with minimal supervision
Strong organizational skills
Job Type: Fulltime
Required Experience:
IC
Employment Type
Full Time
