Helpdesk Engineer
Helpdesk Engineer
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$ 60000 - 75000
1 Vacancy
Job Description
Position Title: Helpdesk Engineer
Reports To: Helpdesk Supervisor
Department: Information Technology
Location: Westwood (ONSITE)
Summary:
The Helpdesk Engineer will assist in daily helpdesk support requests. You will collaborate with the internal helpdesk team crossfunctional departments and external vendors to troubleshoot and resolve issues. This position requires skills in all areas of Helpdesk support including hardware software network connectivity endpoint security mobile devices remote support user training and documentation.
What will you do
- Respond and troubleshoot support incidents via phone call walkup and the ticketing system
- Maintain documentation for the knowledge base to be used as training and reference material for the helpdesk team to resolve issues
- Record requests incidents and status information to meet SLAs using the firms ticketing system
- Ensure excellent customer service by proactively communicating with users and resolving support tickets according to SLAs
- Provide oncall support as part of a team rotation to support the business after hours and on weekends
- Install configure and perform repairs to hardware software and peripheral equipment following design and installation specifications
- Microsoft Active Directory and Office 365 account administration and configuration
- Endpoint Protection configuration and troubleshooting
- Involvement in various IT project work
- Provide IT support to executive staff
- Configure and troubleshoot mobile devices (iPhones and iPads)
- Onboarding and offboarding of users
- Travel to other NKSFB office locations to provide onsite support
- Audio Visual setup configuration and troubleshooting for executive meetings in conference rooms
- Other related duties as assigned
What Do you Need to Succeed:
- Working knowledge (ie: administration) of MSWindows workstations and servers
- Working knowledge of Office 365 and Active Directory
- Experience with Microsoft Office Networking fundamentals (VPN LAN/WAN Wireless)
- Familiarity with ticketing systems: Samanage Trackit Jira ServiceNow
- Customercentric approach with a commitment to ensuring user satisfaction
- Strong oral and written communication skills
- Strong sense of urgency
- Detailoriented and organized with a focus on delivering highquality support
- Analytical mindset with the ability to diagnose and solve technical issues.
- Ability to multitask and adapt to changes quickly
- Familiar with remote support tools: Splashtop GoToAssist LogMeIn Team Viewer
- Ability to remain calm under pressure
Education / Experience:
- A minimum of 2 years of Helpdesk experience preferred
- Certifications (Preferred but not required): A Network Security ITIL)
Physical Demands and Work Environment:
- Occasional standing walking crouching and lifting to 15 pounds.
- Frequent use of hands and reaching with hands and arms.
- Regular talking hearing seeing and sitting.
- Moderate to loud noise level.
- Risk of electrical shock.
Salary Range: The salary range for this role is $60000 $75000and represents the firms good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors including but not limited to the candidates relevant experience qualifications and location.
What We Offer:NKSFB offers a great variety of benefits and perks to our employees. Some of these include:
- Medical Dental and Vision coverage
- Flexible Spending Account
- Basic Life and AD&D
- Voluntary Life and AD&D
- Long Term Disability
- Voluntary Critical Illness and Cancer Hospital Indemnity and Accident Coverage
- Genetic Screening and Cancer Support
- Pet Insurance
- Accrue 15PTO days annually
- 401k Match and Profit Sharing Plan
- 10 Paid Holidays and 1 Floating Holiday
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties tasks and responsibilities. Employees may also perform other duties as assigned.
NKSFB LLCis an Equal Opportunity Employer and is committed to diversity and inclusion. If youre a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position please contact us at.
We collect your personal information when you apply for employment at NKSFB LLC. To learn more about our data privacy practices please view ourEmployee Privacy Policy.
Employment Type
Full-Time
