Associate Manager Transportation Services
Associate Manager Transportation Services
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Job Description
KEY RESPONSIBILITIES:
- Lead the night shift operations for transportation services in Jamaica and Colombia ensuring uninterrupted service delivery.
- Supervise and support Transportation Specialists; serve as their primary escalation point.
- Monitor the transportation app and vendor performance dashboards to ensure system health and service quality.
- Respond to and resolve highpriority issues or employee escalations in real time.
- Liaise with transportation vendors to ensure adherence to servicelevel agreements (SLAs).
- Analyze operational data to identify trends gaps or opportunities for improvement.
- Collaborate with senior management to update and implement transportation policies and procedures.
- Own documentation of incidents tracking metrics and reporting for audit or leadership reviews.
- Participate in hiring training and development of the transportation team.
- Partner with other departments (HR Facilities Security) to align transportation services with broader organizational goals.
- Drive employee satisfaction by ensuring a safe reliable and userfriendly transportation experience.
- Be available to work flexible shifts including weekends holidays or late evenings when necessary.
Qualifications :
REQUIRED QUALIFICATIONS:
- Associates or Bachelors degree in Business Logistics Operations or a related field preferred.
- Minimum 35 years of experience in transportation operations or people management.
- Prior leadership or supervisory experience required.
- Must be bilingual (English and Spanish) to support both geographies effectively.
- Strong knowledge of transportation management systems and operational workflows.
- Excellent problemsolving analytical and decisionmaking abilities.
- Strong communication and stakeholder management skills.
- High level of ownership accountability and ability to work under pressure.
- Proficient in Microsoft Office Suite Google Workspace or similar tools.
- Ability to multitask and prioritize tasks effectively.
- Adaptability and flexibility to work during night shifts or as required.
- Availability to work on weekends and public holidays.
- Willingness to operate outside of regular business hours.
Additional Information :
Hours of work:
- (Sunday Saturday. Starting shift 4pm to 1am) for Jamaica
- (Tuesday Sunday. Starting shift 4pm to 1am) for Colombia
As your prospective employer we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherlands business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
