Main Shop Service Advisor prior experience necessary
Main Shop Service Advisor prior experience necessary
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Want a positive work environment A place where we focus on Have fun and Bring your positive attitude and your excellent work ethic and be a part of something special. We are looking for individuals who can think on their feet and communicate effectively to join our team! As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services providing administrative support to the Service Department as well as keeping customers apprised of work progress. We believe in open communication and making sure that everyone is on the same page to create a truly exceptional customer experience.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Vacation
- Paid Holidays
- Paid Maternity Leave
- Paid Paternity Leave
- Paid Bereavement
- Paid Training
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure the daily inventory of technicians time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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