AV Meeting Production Webcast and Studio Support

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

12 months max term contract

Melbourne Onsite/ Full time Senior Associate

Our Tech Hub team enables our companys businesses to achieve their technologydriven goals. We deliver a range of areas from leading and supporting the company through to the build or adoption of new technology to protecting against risk and delivering valuable data insights that transform our technology capabilities blending technical skills and strategy to advise our internal functions and teams with spectacular results. And our team is expanding. Were looking for an IT Technician to manage and maintain IT infrastructure including but not limited to devices audio visual meeting rooms printers peripherals and workstations within our vast community of solvers.

Use the knowhow youve gained in network protocols and hardware. With new problems to solve youll have plenty of support and opportunities to grow. We work from anywhere so your strong communication skills and team ethos will get a workout. Youll learn plenty as you will be responsible for maintaining and troubleshooting computer systems networks and software applications in a workplace thats humanled and techenabled.

Day to day youll solve problems by providing technical support to end users ensuring that all raised issues are resolved promptly and efficiently. In our Tech Hub team youll also:

Comms & AV

• Support and maintain IT infrastructure including but not limited to Audio visual communications & meeting room solutions.

• Provide technical support and training to endusers.

• Perform regular system updates backups and health checks.

• Assist in the implementation of new technologies and systems.

• Document technical issues and ensure the ITSM standards are followed.

• Ensure processes of support are aligned to firm data standard policies

Critical Skills Knowledge and Experience

• Experience with troubleshooting hardware and software issues.

• Familiarity with IT service management tools.

• Basic understanding of cybersecurity principles.

• A technical expert who uses your specialised skills to provide advice to others.

• Ability to solve more complex task problems leveraging basic experience analysis specific guidance provided and judgement.

• Ability to provide daily direction and supervision for more junior members of the team (if applicable).

• Ability to plan priorities for the year and manage your own responsibilities and workload based on direction.

• Ability to complete bigger tasks with direct contribution to large projects and/or lead small scale improvements.

The role will also involve

• Onsite support with facetoface engagement with end users. Previous experience working with endusers in a support role is expected.

• Microsoft Team rooms support requiring Cisco VC technology and overall AV technical knowledge as well as strong troubleshooting methodologies.

• Webcasting and broadcasting software ownership (incl. Studio delivery).

• Studio space ownership containing broadcasting equipment (cameras microphones lighting tripods computer software). You will have strong technical skills filming and camera work VMIX audio desk skills and experience.

• Production environment in live delivery format (incl. filming and sound).

• Video and Podcast creation (incl. recording sound and image editing exporting and distribution).

• Skills in video editing software (Adobe Premiere Pro Final Cut Pro DaVinci Resolve).

• Working with stakeholders to understand requirements work to design and plan event elements including storyline/storyboarding resource management for the event delivery.

Key Personal Attributes

• Curiosity: A natural curiosity and eagerness to learn explore new ideas and see past the status quo.

• Collaboration: A natural collaborator suited to work in a collaborative culture with a diverse and talented team that values collaboration constructive challenging and mutual respect. Challenge: Demonstrates the capability to question and challenge ideas decisions and processes in a constructive manner fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions.

• Value Driven: Demonstrates a strong commitment to ethical principles and organisational values ensuring that all actions and decisions align with the companys mission and integrity standards.

• Strong attention to detail and a commitment to delivering highquality work.

• Patience empathy and customerfocused mindset.

• Willingness to learn and grow in the Network & Systems team and keep abreast with industry trends.

• Respectful and assertive.

Its time to move forward. And upward.

You want to grow reach new heights and move up the corporate ladder.

Well give you a careerboosting role that:

• Helps you learn and grow with our internal Academy study support and partnerships with Udemy and Coursera

• Provides strong mentors and plenty of networking opportunities

• Gives you the chance to explore with overseas secondments and our Together Anywhere policy that lets you work up to 4 weeks from anywhere in Australia

• Is strong on growth and reward

Were an inclusive bunch and we try to make life easier for our clients our teams and our communities. If you need reasonable adjustments when applying just let us know.

Mel Taclay is the Recruitment Manager for the role. As the team experiences high volumes of applications we appreciate your patience to allow for a timely and fair process for all.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Artificial Intelligence Business Technology Cloud Disaster Recovery Communication Creativity Database Disaster Recovery Data Warehousing Disaster Recovery Disaster Recovery Disaster Recovery Solution Development Embracing Change Emotional Regulation Empathy Enterprise Architecture Hardware Troubleshooting Incident Management and Resolution (IMR) Inclusion Intellectual Curiosity IT Business Strategy IT Operations IT Operations Management IT Performance Management 20 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date