Lead IT Technician - REF115O

We are seeking a highly skilled and experienced Lead IT Technician to join our team in a remote capacity within the United States. As the Lead IT Technician you will be responsible for overseeing our IT support operations managing a team of technicians and ensuring the smooth functioning of our organizations IT infrastructure.

• Lead and mentor a team of IT technicians providing guidance and support in resolving complex technical issues
• Develop and implement IT policies procedures and best practices to optimize system performance and security
• Manage and prioritize IT support tickets ensuring timely resolution of issues
• Oversee the maintenance upgrades and troubleshooting of hardware software and network systems
• Collaborate with other departments to identify IT needs and implement appropriate solutions
• Conduct regular system audits and risk assessments to ensure compliance with security standards
• Stay uptodate with emerging technologies and industry trends recommending and implementing improvements as needed
• Manage IT projects including planning resource allocation and
• Provide technical expertise and escalation support for complex IT issues
• Develop and maintain documentation for IT processes systems and configurations

Qualifications :

• Bachelors degree in Computer Science Information Technology or a related field
• 5 years of experience in IT support or a related field with at least 3 years in a leadership or supervisory role
• Advanced knowledge of IT infrastructure including networks servers and cloud computing platforms
• Strong proficiency in network administration and security protocols
• Expertise in troubleshooting hardware and software issues across various platforms
• Excellent project management skills with the ability to lead multiple initiatives simultaneously
• Strong leadership and mentoring abilities with a proven track record of developing team members
• Outstanding communication skills both verbal and written with the ability to explain technical concepts to nontechnical stakeholders
• Relevant IT certifications such as CompTIA A Network MCSE or CCNA
• Indepth understanding of IT service management principles and best practices
• Proficiency in implementing and maintaining IT security measures
• Ability to work independently and collaboratively in a remote environment
• Strong analytical and problemsolving skills with keen attention to detail
• Adaptability and willingness to learn new technologies and methodologies

Whats next

Submit a complete and thoughtful application which includes your resume. Your application and resume is a way for us to initially get to know you. Its important to complete all relevant application questions so we have as much information about you as possible. We will review your application to determine whether you meet the required qualifications.

If you are advanced to the next step of the process youll receive an email invitation to complete a video interview. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers.

Video interview  is required and your application will not be considered for further review until you have completed this step. We strongly encourage that you apply and complete these required elements as soon as possible since programs will close as positions are filled.

Additional Information :

U.S. APPLICANTS ONLY:  The salary for this position is anticipated to range between $64.000 $90.000. This range is a goodfaith estimate based on the qualifications necessary for the position including experience training and other considerations permitted by law.Factors that may be used when making an offer may include a candidates skills experience and geographic location the expected quality and quantity of work and internal pay alignment as needed. Most candidates will start in the bottom half of the pay range.The upper end of the range will generally be reserved for candidates with extensive experience.An employees pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation we offer a competitive benefits package including Medical/Dental/Vision insurance Companymatching 401(k) Employee Stock Purchase Program and Tuition Reimbursement in addition to other programs and perks. 

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. RRS will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered. EVerify Program Participant: R.R Holding Services participates in the Department of Homeland Security U.S. Citizenship and Immigration Services EVerify program (For U.S. applicants and employees only).

RRS is an Equal Opportunity Employer who is committed to building strength and delivering longterm sustainability through diversity and inclusion. Respecting all backgrounds differences and perspectives enables us to improve the lives of our people customers suppliers contractors and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex sexual orientation gender gender identity and/or expression race national origin ethnicity age religion marital status physical or mental disability pregnancy childbirth or related medical condition military or veteran status or any other characteristic protected under applicable law.

Remote Work :

Yes

Employment Type :

Fulltime