Workplace Assistant

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Job Description

Job Title: Workplace Assistant

Account: BP Sunbury

Region: BP EMEA

Location: SunburyOnThames

Reports to: Workplace Manager

Position Purpose & Nature

To maintain the workplace experiences and support with requests and event bookings.Bringing our clients work environment to life by assisting to provide world class experiences enabling team collaboration.

Duties & Accountabilities

• Assist with providing positive inclusive delivery of all aspects of the workplace experiences on site.
• Carry out daily inspections and monthly audits (first aid audits & meeting room).
• Ensure all event set ups (meeting rooms/collaboration areas/ atriums/ The park) are completed as requested in a timely and safe manner.
• Daily work order management ensuring that all requests are completed in a timely manner
• To take ownership for the visual standards of all external internal and communal areas.
• Assist with adhoc requests by the Workplace team.
• Ensure that all meeting rooms are in line with the site standard requirements.
• Ensure that all tasks are undertaken is a safe manner and adhere to both site and JLL safety policies.
• Complete all mandatory training in a timely manner.

Dimensions

• ICBT Incorporating 20 office buildings and laboratories.
• No direct reports

Relationships

• JLL Workplace team and key on site supply partners.
• HCL AV Team.
• BP Clients & customers.

Key Performance Indicators

• Goal attainment.
• Customer Feedback.
• Monthly reporting.
• Work order administration.
• Successful customer engagement and experiences.

Requirement Profile

The ideal candidate will have knowledge of the following:

• Experience in working in a similar customer focused environment.
• Planning prioritising and organising.

Qualifications & Experience

• Workplace experience in a servicerelated environment.
• Customer service experience.

Skills & Behaviour

• Sets high standards for themselves and others.
• Can adapt to changing demands and deadlines.
• Ability to solution and take ownership.
• Strong oral and written communication skills and the ability to communicate in an effective manner.
• High customer service focused sound problem solving ability.
• Selfmotivated well organised confident manner teamplayer.
• Computer competency in MS Office Applications.

Job Description

To support the Workplace team deliver exceptional customer service handling office tasks porterage and event duties. Perform routine site inspections to ensure all building processes and best practices are implemented and maintained.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 440 to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.