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Equinix is the worlds digital infrastructure company operating over 260 data centersacross the globe. Digital leaders harness Equinixs trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places partners and possibilities to scale with agility speed the launch of digital services deliver worldclass experiences and multiply their value while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do maintaining critical facilities infrastructure as part of a closeknit team delivering bestinclass service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks using substantial understanding of standard operating procedure. Supports the overall team.
Responsibilities
Supports the team with controls stock inventory and oversees the accuracy of documentation
Works with internal/external customers and other departments to ensure deliveries are made in a timely manner
Works on assignments that are moderately difficult requiring judgment in resolving issues or in making recommendations
Normally receives little instruction on daily work general instructions on newly introduced assignments
Documentation & System Updates
Ensures accuracy of supporting documentation
Uses system tools to maintain accurate records and escalates when queries arise
Enters all goods received in the stock inventory system updates the database and correlates the items received to ensure order requirements are fulfilled
Supports the team by mentoring junior team members with moderately difficult orders where judgement and recommendations may be required
Shipping & Receiving
Receives goods delivered to the Data Center either directly or following acceptance by security within a moderate scope
Assists in daily warehouse duties satisfying internal customers requirements and ensuring accuracy of shipments
Ensures items are dispatched and coordinates speedy and efficient delivery of goods to the required destination; obtains signoff for receipt
Uses Shipment spotlight and shipment dashboard for customers inbound/outbound shipments
Problem Solving
Contacts suppliers Original Equipment Manufacturer (OEM) and internal customers on stock and projected delivery times for special orders
Inventory Management
Allocations of stock inventory to internal customers scheduling materials to be moved to and from Data Center s; coordinates inventory transfers with related departments. May include applying proper safety procedures related to hazardous materials
Maintains minimum/maximum stock for projects and operations teams
Assists with monthly physical counts reconciling variances inputting data into the Warehouse Management System (WMS) software using Equinix database
Picks and correlates items ordered and stores them in the relevant Data Center bins for the customers for standard orders
Inform recipients of any shortfalls in quantities and backorder times
Hazardous Materials
Handles hazardous materials independently
Ensures proper storage of hazardous materials
Follows and complies with hazardous materials through moderate protocols as described by regional regulatory bodies
Equipment
Organizes stored and/or abandoned equipment and maintains inventory of equipment
Uses the aging shipment business processes/tools for shipments over 5 days 14 days 30 days and 90 days
Liaises with the Customer Service Associate (CSA) team on these issues and implements solutions
Tracks in use and or highly available software licenses
Uses software lifecycle for software license management
Uses historical data and systems to renew or solve moderate renewal issues for software licensing
Data Center Support
Assists with delivering and removal of customers equipment from cages
When requested by a Smart Hand (SH) request assists with packing customers equipment with packing material so that it can be shipped from the Data Center
Additional Qualifications/Responsibilities
Qualifications
Typically requires a high school diploma and 24 years of equivalent work experience
Regional hazardous materials certification preferred