drjobs End User Services Administrator

End User Services Administrator

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1 Vacancy
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Job Location drjobs

Bengaluru - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Arctic Wolf with its unicorn valuation is the leader in security operations in an exciting and fastgrowing industrycybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industryleading customer and employee experience.


Our mission is simple: End Cyber Risk. Were looking for an End User Service Administrator IT Operations to be part of making this happen.

Position Overview and Objective
The End User Services Administrator is a handson internal customer focused role
providing day to day support to Arctic Wolf employees. The Administrators primary
accountability will be to the End User ensuring that Arctic Wolfs employees are
equipped and able to perform their roles.
Primary Responsibilities and Duties
Provide firstlevel officewide support with accountability for resolving enduser
technical queries and incidents.
Respond to incoming calls emails service requests and incidents related to technical
issues or requests.
Prioritise incoming request and incidents by problem severity and business impact.
Collaborate with other IT teams to troubleshoot incidents.
Troubleshoot complex issues for numerous internal applications identify appropriate
solutions and execute solutions based on unique applications knowledge.
Create implement and distribute knowledge base articles to assist our user bases day
today use of our applications.
Diagnosing and resolving hardware and software issues; escalates to other IT groups
as necessary.
Knowledge of when to escalate to team senior or other teams.
Support Arctic Wolfs core SaaS application stack (Egnyte O365 Slack Okta etc. as
well as maintaining a strong current knowledge of these applications through training
certification and selfpaced education.
Key Skills
Strong and confident communicator with outstanding written and verbal communication
skills.
Exceptional team player who can work with a wide variety of stakeholders.
Friendly and approachable customer facing disposition.
A collaborative mindset and ability to find common ground when working with other
internal teams.
Excellent organisational skills and attention to detail with the ability to pivot and change
direction as needed.
Problem solving mindset with the ability to use good judgment when balancing
competing priorities.
Ability to think logically and work well under pressure.
Ability to manage and prioritise multiple competing priorities.
Ability to lift computer equipment weighing up to 25 lbs.
Ability to adjust to changing workload demands and schedules.
Key Competencies
Drive For Results
Communication
Creativity
Minimum Qualifications
2 years of experience in providing technical service desk support in a professional
services environment.
Bachelors Degree or College Diploma in Information Technology or a related field is an
asset.
Excellent understanding of MacOS Windows and/or Linux.
Understanding of Networking Fundamentals (TCP/IP DNS DHCP etc.
Experienced with setting up computer workstations with devices such as docking
stations printers monitors and cabling.
Experience with ServiceNow Jira Confluence Okta Slack O365 suite

About Arctic Wolf
At Arctic Wolf were cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds cultures and ideas to make our teams even stronger as we grow globally. Weve been named one of the50 Most Innovative Companies in the world for 2022(Fast Company)and the2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USABest Places to Work USAand Great Place to Work Canada.
Our Values
Arctic Wolf recognises that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting people and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unityhere.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing


Required Experience:

Unclear Seniority

Employment Type

Full-Time

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