Project Coordinator
Project Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
FORTNA partners with the worlds leading brands to transform omnichannel and parcel distribution operations. Known worldwide for enabling companies to keep pace with digital disruption and growth objectives we design and deliver solutions powered by intelligent software to optimize fast accurate and costeffective order fulfillment and last mile delivery. Our people innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy distribution center operational design and implementation material handling automated equipment robotics and a comprehensive suite of lifecycle services.
At FORTNA we believe in fostering a workplace that isnt just a job but a movement a collective effort to redefine success and transform challenges into opportunities. Join the Movement encapsulates our commitment to a workplace culture that thrives on collaboration celebrates diversity and empowers every individual to contribute to something greater than themselves.Our Team. Our Passion.Our Approach.
Job Summary
We are looking for an individual who is enthusiastic motivated and ready to thrive in a fastpaced environment.
The Service Coordinator is primarily responsible for job planning and preparation for all services in North America. In this role the coordinator will have direct responsibility of managing oncall emergency dispatch as well as planned service activities. Additionally the coordinator will work with internal teams to fulfill contract entitlements.
The Service Coordinator is responsible for the organization of all service jobs that consist of parts and/or labor. The coordinator manages activities and communications that guarantees successful service . This role is expected to run and assist with service quotations reaching out to customers and working with internal teams to turn around quotes promptly to win new business. The coordinator role is also expected to forecast financials on a monthly basis.
The coordinators role is the main point of contact to the customer for any active service jobs including any subcontractors who could have been assigned to carry out service activities. The coordinator will work with internal resource managers to assign and schedule resources with a focus on technician utilization. The coordinator role will be responsible for developing a schedule and managing all costs and expenditures that are related to each service activity. Some nights and weekends will be required that are oncall in nature to address emergency onsite requests and needs. Service Coordinators will work from a rotating oncall schedule to cover emergency service requests.
The coordinator role is responsible for the overall of services. As such the coordinator could be assigned a team consisting of the following if labor is necessary:
- Product Subject Matter Expert(s) (SME)
- Installation member(s) or technician(s)
- Subcontractors
- Program Managers
- Manufacturing representative
- Parts representative
The coordinator could be expected to travel to the customer sites and manufacturing facilities to inspect issues evaluate progress and to maintain effective communication with the field staff and customers directly.
ESSENTIAL FUNCTIONS
- Project Management for LPS Services in North America.
- Work crossfunctionally with customers regional managers field service technicians resident maintenance technicians and Product SMEs.
- Work from oncall schedule for Emergency Dispatch coverage.
- Develop and assist with service quotations.
- Effectively and urgently communicate with the customer for each engagement.
- Schedule and maintain activities for service work.
- Partner with different groups within FORTNA to develop solutions.
- Communicate and collaborate with others and other departments.
- Analyze and report progress internally and externally in a timely manner.
- Ability to juggle multiple tasks and changing priorities.
- Initiate purchase orders for labor and/or material.
- Regular review and update of the planning and job preparation process.
- Willingness to travel as required.
- Regular financial reporting on services.
- Some nights and weekends will be required as needed.
DESIRED QUALIFICATIONS
- Project Management Professional PMP Certification.
- Experience with scheduling and dispatching and/or Project Management.
- Experience working with customers on planning and troubleshooting issues.
- Experience in coordinating activities with other departments.
- Associates degree in business Supply Chain Project Management or Technology field.
- 3 years in a similar or related field acceptable in exchange for educational requirements.
- Experience with specialized equipment and rentals.
- Experience with conveyor tools and equipment.
- Experience working with CMMS CRMs and ERPs. (Salesforce Infor LN etc.
- Microsoft applications (Word PowerPoint Excel Project etc.
- Operations experience.
- Ability to work remotely and drive initiatives with little interaction.
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of this position. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
The base salary range for this role is $57500 to $86200. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location level jobrelated knowledge skills experience and performance.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other jobrelated duties as requested by their supervisor.
It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age color national origin physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status pregnancy or pregnancyrelated condition status with regard to public assistance veteran status citizenship status (if authorized to work in the U.S. or any other characteristic protected by federal state or local law. In addition FORTNA will provide reasonable accommodations for qualified individuals with disabilities.
Required Experience:
IC
Employment Type
Full-Time
