Customer Service Representative Onsite
Customer Service Representative Onsite
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$ 130000 - 130000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
PW108: Springdale AR 275 E Robinson Avenue Springdale AR 72764 USAPosition Role Type:
OnsitePratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious. Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tightknit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.
At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond
The Pratt & Whitney Engine Case Repair facility is seeking a Customer Service Representative to join the Customer Account Management team. The CSR will act as the main point of contact for customers and interface between our Operations and Engineering teams.
What You Will Learn:
Commercial and military aviation contract compliance
Aftermarket maintenance value stream specifically engine component repair processes
What You Will Do:
Responsible for all customer communication for assigned customer accounts. Liaison between customer and PSD providing timely and accurate information regarding customer orders. Utilize appropriate communicate channels to effectively communicate status changes (email phone status reports or calls etc.
Typical tasks and communication topics include: PO workscope Repair Requirements Checklist (RRC) EAs/tech data pricing detail material quoting invoices outside vendor issues exchanges certifications s report customer need dates shipping details warranty.
Work effectively with other departments to resolve customer requests. Monitor customer request status and follow up with the customer once complete.
Maintains knowledge of RTX organization PSD products and Global Trade Compliance to provide the appropriate information and support to customers.
Recommend process improvements utilizing continuous improvement tools.
Qualifications You Must Have:
Bachelors degree and 2 years of experience in Engineering Technical Sales Operations or equivalent clientfacing role within the Aerospace Aviation Academia Military or Manufacturing industry; OR Advanced degree and 6 months of relevant experience.
U.S. Person (U.S. citizen permanent resident or granted refugee or asylee status) as defined here: We Prefer:
Degree in STEM field; Engineering fields of study.
Clientfacing experience ideally within a technical production / manufacturing environment
Global Trade Compliance knowledge
Ability to read and interpret technical data and engineering drawings.
Experience in Aftermarket Maintenance Repair and Overhaul (MRO) industry or similar Disassembly Assembly and Test (DAT) environment supporting aircraft engines or related aerospace products.
LEAN Continuous Improvement SixSigma training and experience.
Experience working with Solumina MES SAP ERP and MS Office Suite.
Effectively communicate at all levels of the organization.
Learn More and Apply:
What is my role type In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.
This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.
The salary range for this role is 66000 USD 130000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance shortterm disability longterm disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collectivebargaining agreement.Hired applicants may be eligible for annual shortterm and/or longterm incentive compensation programs depending on the level of the position and whether or not it is covered by a collectivebargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.This role is a role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
