Anti Fraud Support Engineer
Anti Fraud Support Engineer
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Job Description
At AppsFlyer the Support Team is a critical part of AppsFlyers business. As a customerobsessed company our Support Engineers interact with customers daily ensuring they have an amazing AppsFlyer Experience.
Support Engineers will be putting their problemsolving skills to the test to assist our customers in achieving success. In addition the entire team is a crucial component of the feedback loop working closely with the Engineering team to fix bugs help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work crossdepartmentally.
This specific role is unique as you will not only be using your technical skills but will also be contributing to Appsflyers efforts to take on the fraudulent threats in our ecosystem.
What youll do:
- Analyze complex fraud detection cases scenarios and algorithms utilizing analytical tools
- Take endtoend ownership of customer technical issues including initial troubleshooting identification of root cause and issue resolution and communication with an emphasis on fraud cases
- Work with AppsFlyers Engineering and Product teams on escalations and product enhancement requests
- Work closely with the Customer Success Manager and other internal teams to provide technical support
- Contribute to the improvement of the Support AI tools
- Initiate and build new tools internal documentation and processes to streamline fraud communication at the analyst case level
What you have:
- Experience in technical customer service and superior communication skills for complicated issues
- Advanced SQL
- Ability to understand business sensitivities and the context beyond the data. Not only the technical aspects of a problem
- BSc/ BA in Computer Science Industrial Engineering Information Systems or an equivalent degree
- Excellent written and verbal skills in English
- Highly adaptable fast learner inquisitive
- Multitasking and ability to work independently
- Ability to collaborate crossfunctionally on a global scale
- Passion for Superior Client Experience
Bonus Points:
- 3 years of experience in an Adtech company
- Experience in Python
- Data analyzing experience
- Ability to communicate in Russian or other languages
- Introduced by an AppsFlyer team member
- Familiarity with the Adtech fraud ecosystem
As a global company operating from 25 offices across 19 countries we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race gender culture or sexual orientation. We value and encourage curiosity diversity and innovation from all our employees customers and partners.
Employment Type
Full Time
