Mid Market Customer Growth Executive French speaker
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1 Vacancy
Job Description
At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobips platform is used by almost 80 of the population making it the largest network of its kind and the only fullstack cloud communication platform globally.
Join us on our mission to create lifechanging interactions between humans and online services with new and unseen solutions.
The MidMarket Customer Growth Executives role is to drive client satisfaction retention and growth by managing client relationships meeting performance goals ensuring proper account setup and risk management analyzing client data coordinating with internal teams and continuously developing skills and knowledge. Main goal is achieving business growth through effective client management and collaboration across various functions within the organization.
Responsibilities
- Build and maintain trusted relationship with assigned (top Tier2 clients to achieve overall customer health and growth (regular meetings share Infobip strategy and roadmap help position Infobip against competitors).
- Serve as a focal point for client when it comes to meeting clients business and technical expectations (technical escalations services/product adoption communicate customer feedback and ideas to Product teams).
- Coordinate different teams in order to best serve customer.
- Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit margin% and crosssells as the most important metrics followed by NRR tier2 to tier1 transitions).
- Ensure clients account is properly setup / collaborate with Platform Operations teams to arrange setup which enables clients activities based on agreed business scope (account creation and setup route management sender registration allowed content filtration setup and maintenance).
- In cooperation with Revenue Assurance monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
- Analyze and forecast clients traffic take immediate reactions to ensure ongoing business growth minimize losses and maximize GP/revenue.
- Collaborate closely with the Self Service team when transitioning customers to Self Service or upgrading them to Managed services.
What You Bring To The Table
- At least 2 years of experience in Customerfacing roles
- Full cycle sales experience.
- Experience in Account Management building and maintaining relationships.
- Industry experience highly preferred understanding of SaaS and CPaaS solutions.
- Prior experience working with Revenue Assurance Purchasing and technical teams a plu
- Team player with strong interpersonal /communication skills
- Fluent English and French
When you become a part of Infobip you can expect:
- Awesome clients We serve and partner with the majority of the leading mobile operators OTTs brands banks social networks aggregators and many more. Seriously our clients are really cool.
- Work with the worlds leading companies and impact how they communicate with their users!
- Opportunity knocks. Often.
- Being a part of a growing company in a growing industry we challenge you not to grow! Whether its horizontal vertical or angular we want to support the path that you want to carve.
- Learn as you grow Starting with a fantastic onboarding program to internal education education resources elearning to external educations we invest heavily in employee learning and development.
- Connect globally Work with people from all over the world. We put the global in globalization.
- Pay & Perks Competitive salary a team taking care of all the equipment you need team building and other organized activities ...Talk about a balanced lifestyle!
Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equalopportunity employer.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Employment Type
Full-Time
