Customer Service Representative
Customer Service Representative
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USD 18 - 18
1 Vacancy
Job Description
Job Details
CUSTOMER SERVICE REPRESENTATIVE / INSIDE SALES
A 100 Onsite Position FullTime Monday Friday Day Shift Hours Vary by Location
Contact for Further Inquiries:
About Team Allied Distribution
Founded in 1976 Team Allied Distribution is the countrys leading independent warehouse distributor of automotive exhaust with over 390000 square feet of warehouse capacity throughout 26 facilities strategically located in the Western and Midwestern United States. It is a 100 employeeowned company with over 220 employeeowners. Team Allied prides itself on delivering premiumquality products competitive pricing fastpaced logistical services and firstclass customer service!
To learn more about our company visit www.TeamAllied
Benefits Package
Team Allied Distribution provides a comprehensive benefits package including medical dental vision life and AD&D insurance along with a 401(k) plan and an Employee Stock Ownership Plan (ESOP). As a 100 employeeowned company we take pride in fostering a team of dedicated innovative professionals motivated by ambitious goals.
Employee Stock Ownership Plan (ESOP)
The Employee Stock Ownership Plan commonly known as an ESOP is a retirement benefit for all employeeowners. Similar to a 401K only better! The ESOP grants company stock to all eligible employeeowners and allocates the stocks into a trust account as part of their future retirement fund. The ESOP is a fantastic benefit because the employeeowners contribute zero dollars of their own money to the plan.
Job Description: Customer Service Representative
The Customer Service Representative/Inside Sales role involves managing inbound product inquiries addressing customer service concerns and conducting effective outbound sales efforts to drive revenue growth for the company. Handles general inquiries solves problems and provides information about products and services. Offers help with technical issues often involving fitment inquiries warranty claims or product recommendations. Analyzes and improves customer service processes often using customer feedback to identify areas for improvement.
Essential Job Duties & Responsibilities
- Process customer order files and provide tracking and delivery updates in the required formats.
- Respond to incoming customer inquiries about specific products based on vehicle year make model and type.
- Address general customer service concerns and deliver prompt effective solutions tailored to customer needs.
- Conduct outbound sales calls to current and prospective customers to generate business.
- Analyze existing customer accounts to identify and capitalize on new sales opportunities.
- Responsible for identifying opportunities to upsell capitalize on promotions and effectively crosssell products to enhance customer satisfaction and drive additional revenue.
Skills & Qualifications
- Prior experience in customer service is required.
- Strong knowledge of customer service principles and processes including needs assessment quality standards and customer satisfaction evaluation.
- Excellent active listening and communication skills. Strong verbal skills for phone and inperson interactions.
- Strong organizational and timemanagement abilities.
- Proficiency in Microsoft Office applications.
- Familiarity with inventory management software is not mandatory but preferred.
- Being an automotive performance enthusiast is not required but it is a plus!
- Bilingual (English/Spanish) is not mandatory but it is a plus!
Education:
- High School Diploma GED or Equivalent.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations are available upon request for individuals with disabilities to perform work duties. This position provides a dynamic work environment with opportunities for professional development while contributing to exceptional service and operational success.
- Office setting: 95
- Warehouse setting: 5
Physical Demands
The physical demands described are representative of those required for an employee to perform the essential functions of this role effectively. Reasonable accommodations will be provided to enable individuals with disabilities to meet these requirements.
- Extended periods of sitting: Primarily working at a desk on the phone and/or computer station.
- Frequent use of hands: Typing handling documents and using office equipment.
- Occasional lifting: Handling materials or supplies up to a certain weight typically around 1020 lbs.
- Good vision: Ability to read computer screens documents and other materials.
- Stamina: Managing high volumes of calls or interactions without significant breaks.
- Repetitive motions: Performing repetitive tasks such as typing or using a mouse.
- Flexibility: May need to shift between tasks and adapt to a dynamic work environment.
- Engage in physical activities involving significant use of arms legs and full body including climbing balancing walking stooping and material handling.
Team Allied reserves the right to amend this job description to meet business needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
