Front End Pharmacy Assistant - Rx Management - Express Scripts Canada
Front End Pharmacy Assistant - Rx Management - Express Scripts Canada
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1 Vacancy
Job Description
The Express Scripts Canada Pharmacy with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications. Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant that provides meaningful support at the right time to our members for better health and peace of mind.
Do you want to work with a great team & improve patient lives every single day
Do you want to make a difference and improve patient health outcomes every day
In this role you will be on a team of likeminded energetic and motivated people primarily responsible for managing patient profiles and processing prescriptions. That includes a data entry component where you will be creating and maintaining accurate patient medication profiles entering new prescriptions and liaising with patients to ensure their medication needs are being met. It also includes a reimbursement component where you will be processing and adjudicating prescriptions and solving any related issues.
In addition to helping Canadians live healthier lives we offer a competitive salary and total rewards package along with a positive work environment built on solid corporate values: integrity mutual respect collaboration and passion for healthcare.
Essential Functions
Gather information to create and maintain patient medication profiles
Accurately enter patients prescription information into the pharmacy software as well as maintain patients medication profile updates.
Investigate and solve data entry related escalations
Accurately process and adjudicate prescriptions through Kroll pharmacy software
Resolve issues related to adjudication
Collaborate with other pharmacy team members to ensure that medication is being dispensed on a timely manner for continuation of therapies.
Provide exceptional customer service over the phone and through other communication channels
Address any billing and invoicing issues in a timely manner
Support inventory control and inventory management
Escalate complex situations as necessary
Qualifications
1 Year of pharmacyrelated experience in a Krollpharmacy based setting
Working knowledge of processing and adjudicating prescriptions
Proficient in Kroll software is a MUST
Intermediate skills in MS Office (Word Excel Outlook) are required.
Experience with CRM system will be an asset
Knowledge of pharmaceutical math
Excellent written and verbal communication skills
Strong work ethics and positive attitude is a must
Strong interpersonal skills with ability to work independently with minimal supervision
Highly adaptable to change in a fastpaced environment
Excellent organizational skills effective time management and the ability to shift priorities working within established timelines
Demonstrates initiative (learn processes and procedures various benefits) and displays selfmotivation to grasp new concepts quickly
What we offer:
Competitive base salary and performancebased bonus structure
Benefits are available to both fulltime and parttime permanent employees who work a minimum of 20 hours per week
Annual Performance Bonus and Pension Plan Contribution for Permanent employees
Employee Family Assistance Program
20 PTO days to start for Fulltime Permanent employees
Opportunity for career advancement within our growing company
Corporate business hours 8 AM6PM) & Occasional Saturdays.
Internal Application Deadline: April 9 2025
Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna Express Scripts and our affiliates including medical dental behavioural health pharmacy vision supplemental benefits and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canadas leading insurers third party administrators and governments. We work with these clients to develop industryleading solutions to deliver superior healthcare in a costcontrolled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy dental and extended health claims annually. Through our proprietary consumer intelligence clinical expertise and patientsfirst approach we promote better health decisions for plan members while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package along with a positive work environment built on solid corporate values integrity mutual respect collaboration passion service and alignment.
We are an equal opportunity employer that promotes a diverse inclusive and accessible workplace. By embracing diversity we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrierfree and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process please email: Do not email for an update on your application or to provide your resume as you will not receive a response.
Employment Type
Full-Time
