Spa Associate
Spa Associate
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Job Description
SHARE YOUR EXCITEMENT AND BE THE DIFFERENCE at Hand & Stone Massage and Facial Spa.
If youre passionate and LOVE what you do then we have a career waiting for you at Hand & Stone Massage and Facial Spa located at 301 Wye Road Unit 49 Sherwood Park.
The Spa Associate is the first face and voice of Hand & Stone Massage and Facial Spa for our clients. Spa Associates are responsible for providing exceptional customer service to all our clients. Spa Associates will greet check in/check out and confirm scheduled services for clients and are expected to be knowledgeable about all spa treatments and services.
What you can look forward to Benefits & Perks:
Competitive pay structure that may include commission and incentives
Flexible Schedule to fit your life
Professional clean work environment
Engaging friendly and supportive team
Uniforms provided
Responsibilities:
Welcome and acknowledge each and every client with a smile eye contact and a friendly verbal greeting using the clients name when possible
Answer record and process all client calls requests questions or concerns; follow up to ensure each has been met to clients satisfaction
Schedule services for individuals and large groups using spa reservation system
Update the reservation/cancellations list throughout the day inform providers of lastminute changes and resolve scheduling issues as needed
Multitask between answering phones booking appointments and selling memberships gift cards and upgrades
Process client checkins by confirming reservations and assigning RMT or Esthetician
Process checkouts including resolving any late and disputed charges
Process payment types vouchers paidouts charges and provide change
Address client concerns requests or issues either individually or by enlisting the help of others
Speak with clients using clear and professional language and answer telephones using appropriate etiquette
Compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the health and safety program
Other duties as assigned
Key Qualifications:
Ability to communicate effectively with clients and associates
Polite and courteous telephone manner
Previous salon/spa or reception experience an asset
Proven fluency in MS Office tools (Word Excel and Outlook) and proficiency in computer keyboarding skills
Ability to stand for long periods of time
Ability to work a variety of shifts including days evenings weekends and holidays
Ability to multitask and work in a fastpaced environment
Prior computer experience
Sales focused the ability to meet quotas and goals
Selfmotivated mature and reliable
Friendly and approachable
If this sounds amazing and youre passionate about growing your career we look forward to speaking with you. Come in and tour the spa meet the team and check out the supportive culture we have created at our spa. Please email your resume to OR visit www.handandstone
Hand & Stone is dedicated to providing quality clientcentered care. We understand that our clients receive the best clientcentered care when our employees are well cared for in return. Thats whyIt Makes a Difference Who You Work For!
I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination benefits compensation day to day activities and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.
Required Experience:
IC
Employment Type
Full-Time
