Customer Service Representative for Beauty-Online-Shop
Customer Service Representative for Beauty-Online-Shop
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Job Description
- Application Deadline: April 20 2025
- Warsaw
- Hybrid
Job Description
You might not have heard about us yet but give us a moment! We are LYKO an online beauty retailer ready to take over the world! Or to be more precise the beauty world. We offer one of the widest selections of beauty products in Poland. Over 55000 products from more than 1000 brands You bet!
The secret to our success In every decision we make and everything we do we put our customers first.
For us in the Customer Service Team that means our customers can always count on us. We provide them with a WOW experience helping them navigate our beauty playground. Were open communicative and comfortable interacting with everyone. Simply put were awesome! If you share these values love solving problems and have excellent English skills keep reading!
Passionate About Customer Experience Lets Talk!
We are currently looking for someone to support our growing Customer Service Growth Hub in Warsaw. Youll be a key member of the team ensuring an exceptional experience for our customers in Poland Germany Austria and the Netherlands. Our team may be small but your impact will be huge!
At LYKO youll experience the dynamic vibe of a startup combined with the stability of a larger company. Our headquarters are in Sweden meaning youll collaborate with colleagues from different countries and get a taste of Scandinavian work culture. We have big ambitions but worklife balance and a great atmosphere are top priorities for us.
Ambition and a personal approach go hand in hand with making space for family pets and hobbies. At LYKO you can simply be yourself!
Our Warsaw team currently consists of seven passionate people and our journey is just beginning. The goal To conquer the European beauty market. Want to be part of this adventure Apply now!
Your Responsibilities
As a Customer Service Team Member you will play a crucial role in LYKOs growth in Poland and across Europe. Through chat and email youll support customers with deliveries returns and any technical issues they may face.
But thats not all youll also be their personal advisor and beauty expert! Our goal is to consistently provide toptier service and exceed customer expectations!
What We Offer
Our office is located in the heart of Warsaw close to the Centrum Nauki Kopernik metro station. We work in a hybrid model three days a week in the office and for the other two days its up to you: home office or office Your choice!
We offer a fulltime position (MondayFriday daytime hours) plus:
A salary aligned with market trends
Private healthcare with Luxmed
Wellness benefit
Lunch benefit
Employee discount on all products available on LYKO
At LYKO we believe that the right people in the right roles are the key to success. We create an open and friendly environment that combines ambitious goals with a great work atmosphere.
If you join us youll have the chance to work in a fastgrowing company with a truly unique organizational culture! Our values are: Fun Fabulous Focused & Friendly and we hope youll share them with us soon! Want to learn more about our culture and company Check out our career page!
Who Are We Looking For
Were searching for someone who:
Excels at building relationships and considers communication a strong suit
Is fluent in Polish and English both spoken and written
Is passionate about the beauty industry and the latest trends
Is proactive and enjoys working in an engaged team
Learns new technologies and IT systems quickly
Wants to grow in customer service enjoys taking on new challenges and isnt afraid of diverse tasks
Customer service experience is a plus and knowledge of German and/or Dutch will be an advantage.
Who Are We
LYKO is a leading ecommerce company in the Nordic countries specializing in beauty. We operate 30 physical stores in Sweden Norway and Finland along with modern production centers wellstocked warehouses (including one in Berlin) an efficient logistics system and a growing B2B sales division.
Currently LYKO employs over 1200 people processes around 7 million orders per year and generates a revenue of over 300 million. After huge success in the Nordics four years ago we decided to expand into the Netherlands Poland Austria and Germany aiming to conquer all of Europe! The exciting part This is just the beginning!
How to Apply
If this sounds exciting and youre eager to apply go ahead and do it ASAP! Its quick and easyno CV or cover letter needed. Instead we ask you to answer a few questions that are valuable in our selection process.
We believe that who you are and the skills you bring are just as important as your previous experience. Thats why we also use personality tests early in the process.
Feel free to apply as soon as possible but no later than April 20th 2025.
Do you have questions about the position Contact Magorzata Promiska Team Manager Customer Relations Poland emailprotected
We look forward to hearing from you!
Required Experience:
Unclear Seniority
Employment Type
Full Time
