Dual General Manager - Courtyard and Residence Inn New Orleans Metairie
Dual General Manager - Courtyard and Residence Inn New Orleans Metairie
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$ 116000 - 152000
1 Vacancy
Job Description
JOB SUMMARY
- Bonus Eligible
Functions as the primary strategic business leader of the properties with responsibility for all aspects of the operation including: managing general property performance as managing and sustaining sales and marketing strategy managing profitability managing revenue generation managing and conducting human resources activities and delivering a return on investment for more than one property. Leads teams in the development and implementation of strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
CANDIDATE PROFILE
Education and Experience
2year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major; 4 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.
OR
4year bachelors degree in Business Administration Hotel and Restaurant Management or related major; 2 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.
CORE WORK ACTIVITIES
Managing Property Operations and Department Budgets
Ensures service programs are in place and executed against.
Provides timely realtime feedback to management and hourly employees on service and operational standards; including feedback on even the smallest of service and operational details.
Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals
Creates and supports clear lines of responsibility for management team including coverage and oversight throughout the day.
Prepares for quality assurance audits (i.e. daily and previsit activities).
Reviews and followup on property guest satisfaction scores and comments.
Acts as a project manager for the of capital improvements (e.g. renovations reinventions refreshes signage etc..
Walks the property to ensure public spaces grounds work and kitchen areas meet sanitation and cleanliness/maintenance standards.
Manages the implementation of major brand standards.
Delegates responsibilities for operations and projects to appropriate level of employee.
Managing and Sustaining Sales and Marketing Strategy
Works with the Regional Sales office (RSO) to implement sales strategy for the property (e.g. goal setting setting rates etc..
Works with Market Sales to establish property sales strategy goals and action plans.
Identifies and champions creative marketing solutions that fit the brand and property needs.
Participates in the property sales review.
Manages relationships with decision makers at top accounts.
Managing Profitability
Manages onproperty controllable costs associated with rooms housekeeping events and food and beverage operations.
Measures analyzes and communicates property performance using a variety of financial/nonfinancial data including controllable costs sales revenue guest satisfaction and employee engagement data.
Updates and communicates profit forecasts to employees/managers.
Initiates action to support property revenue and profitability goals.
Understands how food and beverage product variability can affect profitability.
Reviews and signs off on invoices.
Consolidates reports needed for periodend review (e.g. P&L Accounting Scorecard Banking Report and Statistics PACE credit card fraud report).
Reviews property performance on period basis with Regional Director.
Prepares an annual capital plan and ensures its throughout the year.
Maintaining Revenue Management Goals
Manages the relationship with the revenue management office (e.g. participate in routine calls strategy meetings periodic update meetings etc..
Reviews and works with appropriate revenue management reports.
Balances inventory to ensure sameday sellouts.
Managing Relationships with Property Stakeholders
Keeps brand leadership team owners and above property stakeholders updated on property performance in the areas of financials guest satisfaction and employee engagement.
Conducts property critique.
Conducts annual business reviews.
Participates in ad hoc owner conference calls and respond appropriately to owner requests.
Responds to offproperty (e.g. regional and owner) requests for sales information.
Managing and Conducting Human Resource activities
Leads employees through property changes and help them transition into new property roles.
Understands the performance expectations for all positions within the property (e.g. front desk employee gourmet attendant etc).
Conducts daytoday Human Resource transactions to support needs of the property (e.g. compensation actions initiation and approval of hiring requisitions movement of subordinates through phases of performance management cycle).
Cascades/Delivers training to employees as appropriate.
Facilitates cross training to support employee professional growth and operational excellence.
Ensures ongoing development of managers (e.g. one on one coaching providing stretch assignments etc..
Monitors local hiring and compensation trends for like positions; ensures that the organization understands any change in fundamentals.
Conducts performance review process for employees as applicable.
Supports recruitment efforts from various sourcing channels (e.g. local job fairs Internet referrals) to target employees with skill sets (e.g. food and beverage rooms operations) compatible for operational needs.
The salary range for this position is $116000 to $152000 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5 company match employee stock purchase plan at 15 discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Director
Employment Type
Full-Time
