Phone Operator
Phone Operator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Opportunity: Phone Operator
Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.
Potential Career Path
Front Desk Supervisor Front Office Manager Assistant General Manager
Essential Job Functions
- Promptly and professionally answer telephone calls and ascertain.
the correct extension and direction of call. - Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
- Receive wakeup call information input accurately into the automated wakeup system and verbally confirm time with guest.
- Page guests and patrons using the public address system.
- Act as dispatcher for security guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
- Immediately answer the emergency line listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
- Respond to and resolve all complications and complaints.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent.
- Previous receptionist or customer service experience preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods speaking walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble Own It
About Us
HHM Hotels is proud to be an equalopportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.
To see other opportunities at this location click here.
Employment Type
Full-Time
