Incident and Problem Manager
Incident and Problem Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Who are we
Were a specialist employee benefits provider striving to create healthy happy workplaces. As part of the international Unum Group were on a collective mission to help the working world thrive.
The role
What will you be doing
13 Incident and Problem ManagerHybrid Basingstoke or Dorking 23 days a week minimum
What will you bring
Unum UK are a leader in employee benefits protecting over 2 million people creating security and peace of mind to individuals & families.
We are seeking an Incident and Problem Manager to lead and transform our incident and problem management function. In this role you will be responsible for ensuring adherence to ITIL best practices as well as companyspecific policies and procedures driving continuous improvement within the IT service management framework. The successful candidate will have strong experience in leading Incident and Problem Management and be ITIL qualified to at least Foundation. Excellent customerfacing skills are essential along with a passion for service delivery as you will play a crucial role in maintaining service excellence.
You will be instrumental in minimising the impact of IT disruptions on business operations by ensuring the swift resolution of incidents and proactively addressing underlying issues to prevent recurrence.
You will oversee the investigation and resolution of incidents ensuring services are restored as quickly as possible to reduce downtime. As the primary point of contact for incidentrelated communications you will keep stakeholders informed and escalate incidents to the relevant technical teams when necessary. Leading postincident reviews you will analyse root causes assess impact and implement preventative measures while maintaining thorough documentation for knowledge sharing.
You will also be part of a great team in a great company!
In this role you can expect:
Generous Bonus
Private Medical Insurance
DC pension scheme
Life medical and income Insurance
Access to remote GP nutrition coaching personal training unlimited mental health support and medical 2nd opinion
27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
Salary sacrifice electric car scheme with free onsite electric chargers.
We are an inclusive diverse employer where you can grow your future career with us without barriers. Well support and challenge you to be your best with a wealth of learning and development opportunities.
If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process please contact directly.
#LIVI1
#LIHybrid
Why join us
At Unum weve created a workplace where people feel supported to progress and grow and can see their ambitions coming to life.
Weve built a supportive inclusive environment where you can be yourself whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process please send a request to .
Company:
Unum UKRequired Experience:
Manager
Employment Type
Full-Time
Key Skills
- Compliance Management
- Administrative Functions
- Oversight
- Administrative Activities
- Administrative Tasks
- Budget Preparation
- Facilities Management
- Daily Operations
- Account Management
- General Ledger Accounts
- Personnel Files
- Administrative Management
- Financial Statements
- Administrative Operations
- Annual Budget
