IT Help Desk Technician
IT Help Desk Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
At Rock Dental Brands we are committed to building the premier (DSO) Dental Support Organization with a mission to deliver highquality dental care while fostering a strong culture of teamwork and innovation. Witha growing network of dental practices across five states Rock Dental Brands is looking for a data driven and laser focused IT Support Specialist to join our team.
Summary:
The Help Desk Technician is a multifaceted role providing technical support systems administration and project assistance within the organizations IT infrastructure. This position requires a blend of handson technical skills problemsolving abilities strong communication. Experience in a dental or healthcare setting is highly valued.
Primary Duties:
Systems Analysis & Design: Research and evaluate hardware software and systems specifications to meet organizational and user needs. Conduct site surveys and recommend equipment upgrades replacements and usage.
Infrastructure Management: Troubleshoot configure manage databases and repair network phone infrastructure asset/ticket management systems and remote access systems.
Vendor Management: Communicate with vendors to obtain product updates and negotiate best pricing for equipment.
Assisting Duties:
Provide network hardware software and user support via phone email and inperson.
Test and update new software versions.
Respond to telephone calls emails and tickets for technical support.
Troubleshoot printers scanners and other peripheral devices.
Responsibilities:
Log and track support requests in the ticketing system ensuring accurate documentation and timely followup.
Escalate unresolved issues to appropriate IT support teams or vendors.
Install configure and maintain computer hardware and software.
Provide user training and support on software applications and IT systems.
Maintain a knowledge base of common technical issues and solutions.
Collaborate with IT staff and departments for seamless IT service delivery.
Stay uptodate with relevant IT trends and technologies especially in the dental industry.
Perform other duties as assigned.
Qualifications:
23 years of Help Desk experience.
Troubleshooting experience with Windows devices.
Troubleshooting experience with Google Workspace (Preferred).
Demonstrated knowledge in applicable technology areas.
Analytical and strong problemsolving skills.
Strong attention to detail and ability to learn quickly.
Knowledge of commonly used help desk concepts practices and procedures.
General understanding of cybersecurity best practices.
Must be authorized to work in the U.S.
Location: This role requires full time participation at our state of the art facility in Little Rock AR. No remote work options are available.
Total Rewards: Youll be welcomed into a winning culture that encourages continuous improvement a challenging and rewarding work environment with a genuine desire to see each other succeed. We will also provide the following: Support you Professionally: Competitive pay career growth opportunities talented and motivated team who care about each other our mission and our patients. Support your Health & Wellbeing: Flexible health and insurance options Employee Assistance Program and complimentary orthodontic treatments that help you and your family stay on track. Life Balance: Paid time off and holiday pay. Planning for the future: plan for the future with an industryleading 401K retirement plan with matching company contributions.
Required Experience:
IC
Employment Type
Full-Time
