Program Manager Client Services
Program Manager Client Services
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
Proactively research customer needs and exercise appropriate creativity in recommending new solutions based on the Adobes Digital Marketing platform to fulfill those needs.
- Clearly understand and document customer requirements and integration points.
- Support project estimation process with key contributors to help define scope and prepare statements of work including tasks deliverables landmarks resources and estimated costs
- Handle all daytoday administrative activities of a given project from inception to closure such as reviewing timesheets analyze plan versus actual figures handling monthly/quarterly financial closing and invoicing
- Maintain regular communication with both the customer and internal teams and constantly handle customer expectations (also in critical situations or throughout blocking issues)
- Achieve customer satisfaction through successful deployments of new solutions
- Compile customer requests and deployment issues to provide a feedback channel into our core products.
- Work with thirdparty subcontractors and technology partners as required
- Act as the central point of contact throughout the life of the project assemble and communicate experiences in formal postmortem feeding lessons learned standard methodologies and resources back into the consulting practice
- Handle weekly resource planning and financial forecast updates
What you need to succeed
- You will have a working experience in a professional services/consulting environment of an enterprise software company or consultancy
- Knowledge of online or offline direct marketing functions is an asset though not required. You will be comfortable responding to the varying demands of working for a dynamic international company
- You are a selfmotivated individual with welldeveloped interpersonal & communication skills and a strong desire to succeed
- Able to empower other project team members even under high pressure
Required Skills
- Proven successful project management experience preferably delivering large enterprisebased applications and solutions with overall 1215 years of proven experience.
- Bachelors degree or equivalent experience preferably in Computer Science or similar field
- Exposure in implementing the Adobe Experience/Marketing Cloud suite (AEM Campaign Analytics etc) is must
- Solid understanding of custom software development processes and one of the following: Web Content management solutions and processes Online Analytics solutions Digital Marketing Campaign solutions is must
- Innovative problem solver
- High attention to detail and thoroughness
- Excellent problemsolving skills with a demonstrated ability to identify issues solve them quickly and well and know when to rely on internal resources to assist
- Strong conflict resolution skills
- Professional demeanor ability to be compatible with and lead teams with multifaceted strengths throughout Adobe and connect with client project managers directors and CXOs
- Superb interpersonal skills to be able to coordinate complicated projects.
- Exceptional team building and team leadership skills with validated experience managing virtual (including near and offshore) teams in a international environment
- Proven technical ability to understand the impact of technical changes and to articulate highlevel technical solutions to address business problems
- Background in development with Handson programming experience (advantagous) with technologies such as Java J2EE JavaScript JCR Apache Sling/Felix/OSGi
- Willingness to travel (approx. 1015
- Agile/SCRUM and/or PMI Certification and demonstrated rigor in project management standard methodologies
- Experience with crafting proposals and communicating offers in response to RFPs and/or RFIs
- Prior experience in traditional business consulting would be an asset
- Outstanding verbal and written communication skills
Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make Adobe accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.
Required Experience:
Manager
Employment Type
Full-Time
