Front Desk Administrator
Front Desk Administrator
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Job Description
Join Our Vibrant Dreamclinic Family! Customer Service Superstars Wanted!
We are looking for a customer service specialist to join ourRedmond team in the role of Front Desk Administrator. This position is PartTime. Open shifts include Friday & Saturday closing shifts.Closing shifts are 2:309:30pm*.Starting pay is between $20.76$22.00/hr (commission included).
Key Responsibilities
Client Experience: Create a warm and welcoming environment delighting clients both overthephone and inperson.
Schedule Management: Ensure smooth operations by scheduling appointments processing payments and handling paperwork with meticulous attention to detail.
Caring Host: Greet clients in a friendly and professional manner maintain the physical space in the lobby at the front desk for checkin and checkout and in the restrooms.
Team Member: Collaborate with our team of Customer Service Specialists across all 3 clinics.
On a typical day you will:
- Answer phone calls emails and texts offering exceptional service with a friendly demeanor.
- Check clients in and out efficiently ensuring a seamless experience.
- Create invoices and collect payment making each transaction effortless.
- Schedule appointments optimizing our clients wellness journeys.
- Scan and upload new client paperwork maintaining accurate records.
- Explain ongoing promotions memberships and packages providing valuable information to clients.
- Provide basic insurance information (training provided) to guide clients through the process.
- Offer specialized information about massage and acupuncture styles (training provided) enhancing clients understanding.
- Work collaboratively with fellow clinic admins through our online chat system fostering a supportive team spirit.
- Maintain the cleanliness and aesthetics of shared spaces and restrooms ensuring a welcoming environment.
- Restock supplies to keep everything running smoothly.
- Reschedule clients if an unexpected conflict arises displaying flexibility and problemsolving skills.
Perks and Benefits
Onthejob training: Well equip you with the skills and knowledge needed to thrive in this role.
Discounted massage and acupuncture: Immerse yourself in a world of wellness and enjoy the benefits firsthand. Fulltime staff earn1 complimentary 60minute session per month. Parttime staff earn 1 per quarter. 50 off all additional services or addons.
Opportunity to earn commission: Earn commission for every membership and/or package sold.
Purposeful work: Be a part of an organization that has a meaningful impact on hundreds of clients each week reducing pain inflammation stress increasing mobility and providing true healing each day.
Who You Are
Youre a passionate advocate for wellness driven by the desire to see the world heal. Your customer service approach is rooted in kindness and empathy making every interaction a positive and uplifting experience. The fascinating world of massage acupuncture and other healing methods captivates you and youre eager to learn and share this knowledge. Embracing diversity and collaborating with clients and colleagues from all walks of life excites you.
If this sounds like the perfect opportunity for you dont hesitate! Join our Dreamclinic family and embark on a fulfilling career that merges passion purpose and customer service excellence.
*schedule is subject to change looking to hire best team fit.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
