drjobs IT Support DevOps Engineer

IT Support DevOps Engineer

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1 Vacancy
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Job Location drjobs

Pune - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

Would you like to be part of a dedicated team that develops Industry cloud platform solutions helping build the next level digital services

Veracity consists of teams of more than 120 developers spread out across Norway Poland and China. We now want to start building up in India. To begin with we are looking for a skilled and passionateIT Support & DevOps Engineerat ourPune Indiaoffice.

You will join a global team that runs a broad range of products and services transforming existing and developing new digital services and tools across all of DNVs industries. We are looking for candidates who are passionate about fostering a culture that supports mutual respect focus courage openness and commitment together with teams stakeholders other project managers/scrum masters and leaders.



Responsibilities
  • Flexible work arrangements for better worklife balance Hybrid workplace model.
  • Generous Paid Leaves (Annual Sick Compassionate Local Public Marriage Maternity Paternity Medical leave).
  • Medical benefits (Insurance and Annual Health Checkup).
  • Pension and Insurance Policies (Group Term Life Insurance Group Personal Accident Insurance Travel Insurance).
  • Training and Development Assistance (Training Sponsorship OnTheJob Training Training Programme).
  • Additional Benefits (Long Service Awards Mobile Phone Reimbursement).
  • Competitive remuneration & Company bonus/Profit share.
  • A culture of continuous learning to aid progression Personal Growth opportunity using our 702010 philosophy: 70 learning on the job 20 coaching and 10 training.

*Benefits may vary based on position tenure/contract/grade level*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender religion race national or ethnic origin cultural background social group disability sexual orientation gender identity marital status age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!



Qualifications
  • Bachelors/masters degree in computer science (or equivalent experience).
  • 4 7 years of relevant experience in cloud support and operations.
  • Knowledge of and handson experience in monitoring logging and alerting tools in Azure.
  • Working knowledge of Azure Cloud Platform and Azure DevOps.
  • Experience in monitoring and debugging large global distributed systems.
  • Experience in operational processes (Disaster recovery Deployments Rollbacks).
  • Familiar with continuous integration and deployment Gitops methodology.
  • Ability to write clear and concise process documentations.
  • Strong attention to detail critical thinking and analytical skills.
  • Solid understanding of user management processes and troubleshooting technical configurations.
  • Familiarity with SLA management and prioritization of issues based on severity.
  • Strong English verbal and written communication skills for effective customer interactions.

Your daytoday tasks:

  • Take ownership of reported customer issues ensuring a thorough resolution process.
  • Research diagnose troubleshoot and identify solutions to resolve technical problems.
  • Follow established procedures for escalation of unresolved issues to the appropriate teams.
  • Lead incident and problem resolution processes via the Helpdesk adhering to ITILbased frameworks company policies and procedural guidelines.
  • Provide prompt and accurate feedback to customers to ensure satisfaction.
  • Ensure proper recording and closure of all issues adhering to servicelevel agreements (SLAs).
  • Document solutions and contribute to knowledge base articles and technical notes.
  • Collaborate closely with internal teams to improve system performance and issue resolution workflows.
  • Monitor applications and services for any anomalies and take necessary corrective actions providing out of hours oncall support for production environment if needed.
  • Operation of Azure cloudbased services.
  • Promote operational best practices by improving tools alerts and documentation of operational and troubleshooting procedures.
  • Act as 3rd line support; Incident and Problem Management via the Helpdesk following ITIL based processes company policy and procedures.
  • Coordinate with project/product teams to deliver indepth probing to resolve technical problems and to ensure a stable and reliable production environment.


Employment Type

Full Time

Company Industry

About Company

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