Senior Style Associate - Lulu Mall - Kochi

Job Title

:

Senior Style Associate

Department

:

Retail Stores

Reports To

:

Store Manager

Role Summary

:

The Senior Style Associate leads by example delivering exceptional customer experiences driving sales and ensuring operational excellence with a customerfocused mindset and adaptability.

Key Responsibilities

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Customer Focus

Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.

Address issues professionally and ensure customer needs are met.

Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

Responsible for achieving store sales targets.

Drive solutionbased sales by understanding customer needs and offering relevant products and services.

Focus on selling highervalue products to increase the average transaction value.

Use upselling and crossselling techniques to enhance customer engagement and meet sales targets.

Demonstrate negotiation and objectionhandling to convert prospects into loyal customers.

Flexibility and Change Management

Adapt to changing customer needs and share product and customer insight with the team.

Demonstrate problemsolving skills to address challenges and manage resistance effectively.

Show learning agility by quickly adopting new processes or strategies to improve sales and service.

DecisionMaking

Utilize analytical thinking to make sound operational decisions.

Independently manage store operations in the absence of the Store Manager ensuring smooth functioning.

Store Operations Excellence

Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.

Assist the Store manager in managing inventory processes including replenishment stock takes and tracking product turnover.

Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.

Follow company policies work processes and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

Take charge of situations requiring immediate attention including escalated customer issues and ensure professional resolutions.

Lead by example in fostering accountability goaldriven performance and ethical practices within the team.

Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Candidate Requirement

:

Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.

Must be above 20 years of age and below 35 years of age.

Basic computer skills and microsoft office

Proven track record of exceeding sales targets consistently

Experience in providing exceptional customer service and building strong customer relationships

Experience in mentoring team members

Experience in handling cash transactions and inventory management

Proficient in POS systems and other relevant retail technologies

Knowledge of visual merchandising principles

Positive and enthusiastic attitude

Excellent presentation and grooming standards

Flexibility and adaptability to work varied shifts

Key Performance Indicators

Sl. No.

Goal

Performance Parameter (Measurable)

Weightage

1

Achieve sales targets

Achievement of store targets

ABV

40

2

Deliver exceptional customer service across all stores

Customer Satisfaction Surveys (CSAT)

20

3

Adherence to Policies and Procedures

Operational score card

Percentage of accurate inventory counts compared to system records

Present on the floor during weekends and holidays

25

4

Leadership and Team Contribution

Contribution to overall store sales targets

Success rate of SA in meeting sales targets

15