Communication Center Representative
Communication Center Representative
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Job Description
Work Schedule:
80 FTE 3rdshift. This shift is on a 4 day rotation that shifts every week weekends required. Scheduled hours are from 11pm 7am.
Be part of something remarkable
Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians vendors and the public.
We are seeking aCommunication Center Representativeto:
- Support paging messaging and scheduling and appointment services for UW Health.
- Provide remarkable customer service to UW Health staff physicians and patients.
- Confirm and cancel appointments on nights weekends and holidays for specifically designated clinics.
- Take various calls ranging from connecting callers to inpatient rooms notifying an oncall physician about an organ offer and executing emergency plans.
You will use:
- High quality personal computer workstations.
- Stateoftheart telephone technology in a call center environment.
- Proprietary software programs specifically designed for call handling message taking appointment scheduling and radio paging services.
At UW Health you will have:
- An excellent benefits package including health and dental insurance paid time off retirement plans twoweek paid parental leave and adoption assistance.
- Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional financial and physical wellbeing.
- Tuition benefits eligibility UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
- Options for a variety of schedules and shifts that offer flexibility and allow for worklife balance.
- Associates Degree in Healthcare Information Technology Business or related field 2 years of relevant work experience may be considered in lieu of degree) Required
- Associates Degree or Bachelors degree in Healthcare Information Technology Business or related field strongly Preferred
- Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred
- 1 year of experience in a medical call center or customer service environment Preferred
UW Health Administrative FacilitiesUW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services Compliance Human Resources Information Services Patient Medical Records Payroll and many others.
UW Hospital and Clinics benefits
Required Experience:
Unclear Seniority
Employment Type
Part-Time
