Care Team Specialist I
Care Team Specialist I
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Job Description
Overview
Youre looking for a job that goes beyond mere employment; but instead is a calling on your life from God to provide spiritual support to people in all seasons. We are seeking a passionate individual like you to become our next Care Team Specialist I where youll connect with countless individuals spreading hope and giving spiritual support via phone email and social media. This position requires a deep passion for serving others and a strong understanding of the teachings of the Bible.
Heres what were looking for...
- Minimum 1 year of handson ministry experience required.
- Minimum 1 year of experience working in a customer service environment required.
- Previous ministry training required (volunteer leadership or staff training)
- Solid understanding of scripture and demonstrate strong knowledge of Gods word.
- Able to demonstrate discernment on spiritual issues and have excellent listening skills.
- Excellent interpersonal and communication skills.
- Strong computer skills; MS Office products (Word Excel Outlook) and Social Media platforms ability to learn new systems. Keyboarding speed of about 45 WPM.
- Ability to multitask inbound/outbound calls and verbal/written communication with accuracy and excellence.
- Associates degree (or higher) in biblical studies theology or equivalent a plus!
- Bilingual skills a plus!
- This is an onsite position so candidates within commute distance of Franklin TN preferred.
- Most importantly someone who is grounded in their faith and passionate about the mission of Educational Media Foundation. (Our Mission Values & Beliefs
*Must be able to work holidays as needed.
Location: Onsite in Franklin TN
Available Schedule: Tuesday Saturday 2:00pm 10:30pm
Want to know more As a Care Team Specialist I here are a few things youd be doing...
- Maintain a commitment to model our Care Team Values in every interaction with our ministry contacts and the rest of the Care Team.
- Practice the 5Cs on every call and interaction (where applicable) across all our ministry channels.
- Answer prayer line calls and screens for appropriate support based on caller communication.
- Provide professional and personal experience demonstrating empathy and care about their struggles needs and concerns.
- When necessary completes prayer edits and perform other tasks for the ministry.
- Support additional channels such as emails chat text multilanguage generationspecific etc. if necessary.
- When appropriate transfer callers to pastors or other departments for additional support. This includes triaging and appropriately transferring crisis calls.
- Meet and exceed minimum expectations for work production quality and team culture.
- Maintain command of essential Care Team tasks and an understanding of the Care Team ethos.
- Demonstrate proficiency in initial Care Team tasks and responsibilities.
- Proactivelyrespond to inquiries; clearly and positively communicate solutions with exceptional follow through.
- Collaborate with other departments as appropriate.
- Assure a high level of accuracy when providing information about KLOVE.
- Effectively collaborate and communicate with peers. Model and communicate best practices while maintaining your own spiritual mental physical and relational health.
- Participate in additional training as necessary to keep skills current.
- Maintain a high degree of confidentiality with listener information and records.
- Pastoral Care is a support department and is not closed on holidays. As a result we generally have a reduced team scheduled on holidays but it is expected that all team members will share coverage and annual rotations.
What can we offer you
- Industry leading Medical Dental & Vision coverage
- Short/long term disability and life insurance
- Robust 401K with company match
- Parental leave with Baby Bonding pay
- Generous PTO holidayand sick pay
- Unique company culture that includes exclusive access to concerts movie premieres media industry events and more
- Leadership and Career Development Programs including free access LinkedInLearning platform
Why work for Educational Media Foundation KLOVE/Air1
Educational Media Foundation (EMF) is a nonprofit multiplatform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa CA with a singular radio station EMF today owns and operates the nations two largest Christian music radio networks (KLOVE and Air1 with over 1000 broadcast signals across all 50 states streaming audio reaching around the world and a growing family of media ministries includingpodcastss books films concerts and events. EMF employs nearly 500 team members between its offices in Nashville TNRocklinn CA and field locations around the country. View our mission beliefs and values.
As an Equal Opportunity Employer EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class characteristic or status. However EMF is also a religious nonprofit organization where all team members contribute to the Companys mission of encouraging our audiences to have a meaningful relationship with Christ. Therefore pursuant to the Civil Rights Act of 1964 Section 702 42 U.S.C. 2000e I(a) EMF has the right to hire only candidates who agree with the Companys Statement of Faith. Also as a religious nonprofit organization the Company is not governed by the CA Fair Employment and Housing Act.
Qualifications
ious nonprofit organization the Company is not governed by the CA Fair Employment and Housing Act.ontact center crisis lin christian jobs receptionist customer service
Required Experience:
Unclear Seniority
Employment Type
Full-Time
