Customer Contact Specialist
Customer Contact Specialist
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Job Description
Customer Contact Specialist
Overview:
The Customer Contact Specialists role is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residential homes and small businesses. This role will be required to gather customer specific information and propose fiber placement.
Responsibilities and Duties:
- Professional Communication and Customer Service
- Recording and relaying field record
- In person facetoface interaction with home or business owners
- Travel
Qualifications and Skills:
- Required to be bilingual in English and Spanish
- Valid US Drivers license clean driving record
- Ability to read and understand maps drawings and diagrams for fiber construction
- Strong organizational skills
- Ability to work independently under minimal supervision
- Must be able to sit for periods of time and be able to perform physical activities such as bending standing climbing and walking in construction areas in excess of 10 hours a day.
- Effective communication skills and the ability to communicate subject matter details.
- Understand and operate technology and applications such as Microsoft Office 360
Compensation and Benefits:
This position offers competitive pay and an attractive benefits package including medical dental vision life disability insurance 401(k) and more.
About Vantage Point Solutions
Vantage Point Solutions was founded in 2002 by a team who believed in putting people both employees and clients first. VPS is a customerfocused technologydriven engineering and consulting firm serving the broadband power and financial industries.
Vantage Point is employeeowned and because client success means employee success the entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork respect and commitment (with a good mix of camaraderie and fun too).
EEO
Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sexual orientation gender identity national origin veteran or disability status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
