Perinatal Navigator

Are you excited about a new and exciting opportunity Do you have a passion for working with families and individuals in need of healthcare housing and community support services Are you interested in working for a missiondriven and innovative organization Well look no further! At Community of Hope we envision Washington DC where everyone is healthy housed and hopeful. If you are ready to make a positive difference in the community this position is for you!

Our mission: To improve health end homelessness and partner with communities to make Washington DC more equitable.

Our Approach and Values:

We celebrate peoples strengths and acknowledge the impact of trauma on peoples lives.

We embrace diversity welcome all voices and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

Position Summary: The Perinatal Navigator will improve patient engagement in care by providing orientation and support for all perinatal patients to accomplish adherence to standard visit schedule and closed loop connection to medical and social resources needed. The Perinatal Navigator will support care navigation for perinatal patients who are clinically complex and/or at risk for preterm delivery to improve birth outcomes. The Perinatal Navigator reports to the Perinatal Support Services Manager. This is a fulltime position.

The pay rate for this position ranges between $25.96 $26.92 per hour and the offer amount is determined by the candidates education qualifications and experience. Indeed provides their own estimated salary calculator and is not affiliated with COHs range.

Highlighted Duties and Responsibilities:

• Orients all perinatal patients of COH to model of careindividualizing standard visit schedule based on gestational age including Centering transition to primary and pediatric care. Assesses barriers to adherence to recommended prenatal appointment schedule.
• Orients all perinatal patients to COH and external support programs and services that can increase adherence to needed care (e.g. transportation First Shift Justice Project perinatal care coordination language access Nurse Advice or Midwife on Call Lines). Collaborates with patient to identify most beneficial programs to make referral.
• Orients all perinatal patients to COH and external support programs and services that can improve maternal and child health outcomes (e.g. doulas Home Visiting dental care Emotional Wellness WIC lactation education and consultations car seats cribettes parenting groups Family Success Center sexual health care coordinators etc). Collaborates with patient to identify most beneficial programs to make referral.
• Completes OB Authorizations for all perinatal patients of COH. Utilizes responses to tier patients on MCH trilevel risk stratification system and coordinates connection to Perinatal Care Coordinators for Tier 2 and 3 patients.
• Provides ongoing general resource and programming connection for Tier 1 patients as needed.
• Orients all perinatal patients of COH intrapartum supportprovides education on birthing options and locations doula supports warning signs and Midwife on Call line.
• Assists in scheduling external appointments for perinatal patients with language cognitive or other significant barriers to scheduling if attempts by Referral Specialists have been unsuccessful.
• Assists in scheduling external appointments for prenatal patients who are overdue for ultrasounds and have not scheduled by the next care appointment.
• Provides individualized assistance for clinically complex patients to schedule cesarean procedures inductions external cephalic versions nonstress tests Maternal Fetal Medicine consults or any other specialty care needed.
• Provides individualized assistance to clinically complex patients who risk out of COH perinatal care to transfer and establish care at highrisk care center when needed.
• Completes prior authorization process and supports timely initiation of pharmaceutical intervention to prevent preterm births 17P Zofran).
• Ensures adequate access to perinatal and pediatric appointments by scheduling transportation for patients eligible for and utilizing COH internal transportation programming.
• Provides all perinatal patients of COH with access to equipment to support comfort and newborn safety care and feeding (e.g. belly bands birthing balls cribettes breast pumps) by providing timely education completing and submitting needed documentation and/or applications and distributing.
• Utilizes CRISP to monitor ER and hospital admissions for all perinatal patients. Provides telephonic outreach to patients to support appropriate utilization of emergency care timely initiation of OB care and completion of followup care.
• Utilizes CRISP alerts to provide telephonic outreach to collect birth information and schedule postpartum and/or pediatric care for perinatal patients of COH who deliver outside of our care.
• Utilizes quality management reports to schedule appointments for all prenatal patients postpartum patients through 12 weeks and pediatric patients up to 12 months old who are overdue for care.
• Assists in rescheduling patients who noshow for perinatal appointments when Medical Receptionists attempts have been unsuccessfulPerinatal Navigator to make first outreach attempt within 3 business days of receiving patient information.
• Provides COH OB education packets to all perinatal patients at first prenatal appointment.
• Ensures OB Authorizations are thoroughly completed and routed appropriately for all perinatal patients at first prenatal appointment.
• Participates and conducts quality management and evaluation activities as requested.
• Completes and locks all progress notes within 3 business days after patient visit.
• Documents all patient encounters including face to face telephone and electronic communications in the medical record within 23 business days.
• Uses all mandatory structured fields as required in eCW.
• Documents all materials given to the patient in the electronic record.
• Responds to all telephone encounters within 2 3 business days of receipt.
• Completes other duties as assigned by supervisor.

Minimum Qualifications:

• High school diploma or equivalency required.
• BLS Certification required.
• Experience providing social services care coordination or health care education required.
• Ability to prioritize and problem solve independently.
• Strong written and verbal communication skills.
• Demonstrated comfort with navigating and entering data into electronic information management systems (databases spreadsheets electronic medical records).
• Experience in community health center setting preferred.
• Ability to travel between other COH locations and travel between COH sites required.
• Proof of required vaccinations is required. This includes but may not be limited to Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason subject to applicable law.
• In relation to remote vs. onsite work please designate the approximate amount of time that the position will be allowed to work remotely utilizing the following language: In relation to remote work versus onsite expectations this position is classified as the following: Onsite: A majority or all of the position is required to work onsite.
• Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

At COH we understand the toll that the Covid19 pandemic has taken on the workforce which is why we prioritize the following wellbeing and worklife balancecentered benefits:

• Remote work opportunities are available for many of our roles promoting a culture of worklife balance.
• 8hour workdays which include a paid lunch
• 11.5 paid company holidays 1 personal floating holiday 15 days of paid vacation (increases to 20 after 3 years of service) and 12 days of paid sick leave on an annual basis
• Annual performancebased raises up to 5 of your annual pay
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
• Tuition reimbursement loan repayment for clinicians licensing reimbursement and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Diversity equity and inclusion training and initiatives for all staff
• Ongoing wellbeing activities culture compact activities and traumainformed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance shortterm disability and longterm disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!

About Us:

Community of Hope is a missiondriven innovative and rapidly growing nonprofit. For 45 years we have provided healthcare housing and community support services to make Washington DC more equitable. As a Federally Qualified Health Center we provide medical dental emotional wellness and care coordination services for the whole family at three locations in DC.

Community of Hope also strongly emphasizes maternal and child health with midwifery practice and the only freestanding birth center in DC. In 2024 Community of Hope provided about 50000 medical visits 6300 dental visits and 17000 behavioral health visits for about 16000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1600 households1384 families and 220 individualsexperiencing homelessness in DC. Community support through Family Success Center our WIC nutrition centers and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy housed and hopeful.

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope contact a Recruiting Coordinator. Email: Phone:. Community of Hope is an equal opportunity employer.