drjobs CRM Application Support Graduate

CRM Application Support Graduate

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1 Vacancy
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Job Location drjobs

Worcester - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Bosch Home Comfort is embarking on an exciting digital change project implementing cutting edge technologies to keep us at the forefront of our market. We are looking for highly motivated and professional IT advanced apprentices to help provide support globally to our customers across the vast CRM landscape.

You will need to have a good IT background ideally with a relatable degree. Its essential that you enjoy problem solving and working with multi skilled teams. Providing the highest levels of support to our internal customers is a fundamental part of the job this includes delivering solutions in line with our service level agreements providing continuous communication and sharing best practice.

  • Provide 2nd Level IT Support to Key Users of the OneCRM landscape globally
  • Supporting the core Microsoft Dynamics CRM system and connected platforms
  • Resolve tickets within specified service level agreements
  • Creates and maintains documentation for known solutions
  • Training key users on system usage
  • Create solutions to enhance business processes using RPA automation platforms and Microsoft Power Platform
  • Active involvement in continuous improvement topics

Qualifications :

  • Be degree qualified
  • Excellent communication skills with internal and external contacts
  • Have strong IT skills
  • Be well organised and able to work under pressure maintain excellent attention to detail and meet
  • strict deadlines
  • Customer focused reliable dedicated and self motivated
  • Inquisitive nature who enjoys problem solving
  • Passionate about IT and Technology
  • Be a quick learner and have a methodical and flexible and approach to meet customer requirements
  • Effective team worker as well as the ability to work on own initiative


Additional Information :

Deadline for Applications: 18/3/2025 please note we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible

Working Hours: 39 hours a week; Mon Thurs 08.00 17.00 and Fri 08.00 16.00 with a 1 hour unpaid lunch break

Working with us comes with the following benefits:

  • 25 days annual leave per year plus bank holidays additional service days accrued after 5 years
  • Eligibility for our Company Performance Bonus (up to 1500 gross per annum)
  • Enhanced pension contributions
  • Access to the Perkbox and My Benefits platforms giving access to discounts healthcare plans group income protection and death in service benefits
  • Discounts on products from across the Bosch Group
  • Subsidised onsite caf and canteen
  • Health & wellbeing support including: over 200 trained mental health first aid champions free of charge employee assistance programme and after 2 years service you gain eligibility for funding up to 150 per annum to support your personal wellbeing
  • Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
  • Volunteering days
  • Cycle to work scheme with discounts on pushbikes ebikes and accessories
  • Policy to support growing families
  • Access to selfservice training platform containing over 200 Bosch approved programmes
  • Networking opportunities across Bosch UK including a mentoring programme
  • And more!


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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