This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site.

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

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Job Type:

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Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

THIS WORK MATTERS!

Integrated Clinical Services (ICS) provides quality health services for people who experience barriers to accessing care. Our vision is to provide services that are integrated and connected to support optimal health reducing wait times and optimizing access.

The Business Analyst is an expert at the use of clinical systems including Epic EHR to improve and support clinical and operational workflows. Duties include training staff on clinical applications coaching staff to improve their use of applications implementation of new systems and functionality workflow optimization problem analysis and resolution use of data and reports for improvement and local quality improvement.

Other duties will include:

• Providing quality support for employees with a high degree of customer satisfaction.

• Serve as the subject matter expert on a broad portfolio of clinical applications and standard workflows including crossapplication integration.

• Provide customer technical assistance support including problem analysis and resolution and documenting and tracking help desk contacts for followup and reporting.

• Work with clinical systems users and leadership to analyze and clarify clinical systems hardware and clinical/operational workflow problems.

• Complete application configuration and build to maintain system access use and provide tools for clinical teams and other system users.

• Participate in process improvement or implementation teams as appropriate to represent Clinical Systems Information (CSI).

• Develop or revise training documents operational process toolkits and curriculum for new functionality upgrades enhancements and applications.

• Facilitate efforts with vendors and other key stakeholders to identify and articulate clinical system limitations and capabilities that need to be considered as part of project planning and rollout.

• Test implementation of new software upgrades and fixes to verify correct operations and detect errors with a specific emphasis in the Epic system.

• Provide onsite support to staff for the successful implementation of new software applications and system upgrades at each Multnomah County site with a specific emphasis in the Epic system.

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the Countys attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Multnomah County offers an exceptional benefits package including employerfunded retirement savings; health and dental insurance at very low cost to fulltime employees and their dependents; paid parental leave; wellness programs; a focus on worklife balance; and much more. Find more details on our benefits website.

Our Commitment to Safety Trust and Belonging: Multnomah County is committed to developing nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

TO QUALIFY:

We will consider any combination of relevant work experience volunteering education and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

Any combination of experience and training that would likely provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be as noted below. All nontraditional education training and experience will be evaluated.

Education/Training: Equivalent to a bachelors degree; AND

Experience: One 1 to four 4 years of experience that demonstrates the ability to perform the duties of the position.

Other:

• This position requires a background investigation which may include being fingerprinted. Employment is contingent on passing a background investigation.

• Must have a valid drivers license

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Minimum of 1 year of increasingly responsible experience using Epic Systems software in a clinical or operational setting. Professional level evaluative analytical or planning experience is also desirable.

• Working knowledge of implementation and support of Epic Systems Electronic Health Record (EHR) or Practice Management software systems or experience implementing new functionality in an existing EHR or Practice Management application database.

• Basic knowledge of patient care clinical processes and workflows

• Ability to establish and maintain effective working relationships with employees management external contacts other agencies and the general public including those from diverse backgrounds

• Ability to troubleshoot and problem solve in a clinical or EHR setting

• Collaborate with clinic leadership and users to identify opportunities for efficiencies in clinic operations clinical practice support and improved health outcomes

• Ability to easily adapt to changing priorities and to demonstrate close attention to details

• Assume project team responsibilities or subprojects as assigned

• Advanced written and oral communication skills including the ability to speak in front of groups and to communicate in writing policies procedures memoranda and training materials. Ability to operate and communicate effectively while under pressure is essential

*Transferable skills: Your transferable skills are any skills you have gained through education work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION:

REQUIRED: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1. A completed online application.

2. Attach a Resume demonstrating you meeting minimum qualifications; AND

3. Attach a Cover Letter that expands on your resume addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials will be scored and determine your eligibility to advance in this recruitment process.

Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday.

• Internal applicant: If you are an internal candidate (current employee including oncall regular trial service limited duration and temporary employee) your job application will consist of the career profile that you complete in Workday. Before you apply please make sure to do the following:

  • Navigate to your profile in Workday (see: My Career Profile and click on the My Career section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History Education Skills Languages Certifications etc..

  • When completing the application on Workday as an internal candidate you will need to scroll down to see the Resume/Cover Letter section on your screen. This is the place where you may upload your resume and cover letter by clicking the Upload button for EACH document youd like to upload. There will be no other prompts for you to upload your resume and cover letter.

• External applicant: When completing the application on Workday as an external candidate (including volunteers unpaid interns contractors and community partners) through https://multco/jobs you will come to a page where you will see the Resume/CV section. This is the place where you may upload your resume and cover letter by clicking the Upload button for EACH document youd like to upload. There will be no other prompts for you to upload your resume and cover letter.

• Do not click the Submit button before you upload your documents.

After You Apply:

• Please save a copy of this job posting for your reference as it will not be available for you to view online after the job posting closes.

• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the My Applications section. You must complete these tasks or actions before the job posting closes.

• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review

• Phone screen

• Consideration of top candidates

• Language assessment

• Background reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Equal Pay Law:

Please note that the pay range provided for this position is meant to give a general idea of the potential earnings for the role. However the actual compensation will be determined according to the Oregon Equal Pay Law taking into consideration factors such as candidates relevant experience and education. Candidates should anticipate initial offers within the listed pay range which may not necessarily be at or near the highest end of the range.

Inclement Weather and Disasters Serving the Public Even During Disasters:

Everyday Multnomah County staff work together to serve as a safety net for our communities. During a disaster this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather natural disaster or other types of community emergency response. During these emergency responses while typically there begins with a call for volunteers county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information please visit the Disaster Service Worker Information page.

ADDITIONAL INFORMATION:

Type of Position: This position is eligible for overtime.

Type: Represented

FLSA: NonExempt

Location: Gladys McCoy Building 619 NW 6th Ave Portland OR 97209. This position is eligible for routine telework however the incumbent must reside in Oregon or Washington.

Schedule: Monday Friday 8am 5pm

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions

Recruiter: