Service Manager
Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Service Manager to join our growing team! This is a fantastic relocation opportunity where we will cover relocation assistance for the right candidate with Tate Branch Auto Group. The right candidate has a strong background in service management and customer service. The daytoday duties of this role include maintaining strong relationships with customers crafting goals for the department and staying up to date on new product features.
About Us: Here at Tate Branch Auto Group we strive to be the best in all areas of our business. To accomplish this we must offer the best customer service an exceptional work environment as well as a strong support of our community.If youre looking for an opportunity to be appreciated and involved in your career your search is complete. We have a great history of providing excellent career opportunities for sharp energetic people.
Benefits:
- Competitive Pay
- Flexible Working Hours
- Relocation assistance available
- Health Insurance (medical dental vision)
- PTO & Sick Leave
- 401(K)
- Training
- Employee Discounts
Responsibilities
- Assist customers in servicing repairing and explaining each service needed
- Understand customer; match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products features accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel as well as monitor their performance in servicing customers
- Craft goals and objectives for the department which include an annual operating budget and a marketing plan to promote new business
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
- A minimum of 3 years of experience as a service manager
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid drivers license
- Driven personality eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
