BDC Customer Care Specialist
BDC Customer Care Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
4 Smithtown stores have immediate openings for motivated team members in our fast growing established Business Development Center. Previous success in a BDC Center or a Call Center is preferred but not necessary. Bilingual is also a big plus!! Strong base plus commission pay structure gives plenty of stability with excellent earning potential.
Successful candidates will have ability to multitask be a team player have a pleasant personality and experience working with customers over the phone. If you are a customer service specialist looking to further your career with an established and respected automotive dealership organization join our team at the Tantillo Auto Group!
Duties
As an Automotive BDC Representative you will be directly responsible for monitoring and following up with potential customer leads received via internet phone and visits to the dealership. Outstanding customer service skills are required.
- Following and maintaining relationship with former customers
- Monitoring and contacting internet leads
- Determining each customers vehicle needs by active listening
- Learning understanding and following call and email scripts
- Setting confirming and following up on appointments sales and service
- Performing surveys with customers
- Other duties as required
***(BILINGUAL CANDIDATES)***
Requirements
We are looking for enthusiastic individuals who enjoy working in a fast paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills.
The ideal BDC Representative will also have:
- High school diploma or GED
- Preferably a proven track record in BDC center or call center
- Excellent customer service and communication skills
- Ability to establish rapport and build relationships to ensure repeat customers
- Strong multitasking and organization skills
- Basic computer proficiency
- Verifiable work history
- Professional appearance and demeanor
- Strong English skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Flexible spending accounts
- Paid time off
- Companypaid factory training
- Employee discounts
If you are looking for a company where you will be appreciated and have opportunities to learn and advance this is the place for you. Enjoy your job and the people you work with at Tantillo Auto Group!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
