AYS Agent - Providence Marriott Downtown
AYS Agent - Providence Marriott Downtown
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Salary Not Disclosed
1 Vacancy
Job Description
Meyer Jabara Hotels has distinguished itself as an employer of choice attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottomline.
Job Title: At Your Service Agent
Department: Front Office
Reports to: Guest Relations Manager / Director of Front Office
Do you have the J Quality
applicants should send cover letter and resume to:
Position Summary:
- To ensure friendly hospitable and efficient service to guests on the telephone and in the PBX/guest service center at all times in all applicable languages.
- Be able to understand and satisfy all customer requests.
- Be able to handle messages faxes packages and PC services professionally and without failure.
Essential Functions:
- Attendance as scheduled is required.
- Answer all incoming calls within two rings.
- Answer the phone with the agreed speech.
- Use the customers name whenever possible.
- Before transferring a call explain to the customer that you will transfer to the requested phone and await the customers reply before transferring a call.
- Use appropriate farewell greeting.
- Prepare the wakeup list accurately. The list has to contain the name room number wakeup time and language.
- Understand how to program wakeup calls in the system.
- Make sure that you use an accurate rooming list for group wakeup calls.
- Keep the office clean at all times and make sure that enough supplies are available.
- Update the visual board daily and be informed about memos and daily operation.
- Understand how to operate the music system.
- Be familiar with all SOPs and LSOPs.
- Know how to charge and credit conforming to cash handling procedures.
- Be completely familiar with all emergency procedures and the fire system.
- Update and maintain the Guest Response System.
- Each associate is expected to carry out all reasonable requests by management.
- Inform your supervisor in case of complaints and other challenges.
- Wear proper and clean uniforms at all times.
- Assist and explain All PC features to guests.
- Send faxes and telexes provide photocopy services.
- Know how to type.
- Know how to maintain all technical equipment.
- Be able to translate.
- Charge guests immediately according to LSOPs.
- Use blind drop procedure when depositing money.
- Attend departmental meeting.
- Food and Beverage knowledge
- Be able to use sales dialogue in selling the Room Service menu beverage and wines.
- Know culinary terminology.
- Know the Gold Standard Brands.
- Be able to use the Room Service Use records.
- Take all Room Service Orders as outlined in the New Hire Guide.
- Have full knowledge of Micros and all functions.
- Must be able to maintain confidentiality of information.
Experience:
- Previous customer service experience recommended previous hotel experience preferred
Skills:
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive friendly courteous and service oriented manner.
- Computer literate have a professional yet friendly telephone manner and good customer service skills.
- Candidates should have the confidence to make decisions and a strong ability to concentrate and work under pressure and to handle multiple tasks at the same time.
Physical Job Requirements:
- Read and visually verify information in a variety of formats; stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 15 pounds without assistance. Perform other reasonable job duties as requested by Supervisors
Environment:
- Agents work indoors in the back office.
Equipment:
- Agents use computers: Guestware PMS email Word Excel Power point; printers: scan fax and copy; phones: main line and Nextel
Providence Marriott Downtown 354 Rooms
One Orms Street Providence Rhode Island 02904 USA
Managed by Meyer Jabara Hotels:
The difference between being a good business and an amazing business can be found in the companys footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.
Other details
- Job FamilyNew Jobs
- Pay TypeHourly
- Job Start DateMonday April 14 2025
Required Experience:
Unclear Seniority
Employment Type
Hourly
