Parts Customer Service Representative - Internship
Parts Customer Service Representative - Internship
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Job Description
Company Name: PBS Systems
Job Location: Calgary Tech Center
Job Type: Fulltime Contract 3months)
Internal Job Title: Parts Support Analyst Tier 1 (Internship)
Reports To: Team Lead Parts Support
Job Requirement(s): No travel
No. of Openings: 1
PBS is the fastest growing All Inclusive Business Platform vendor in North America and weve only just begun!
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform and we need your help.
We are unique in the industry because we view our customers as business partners technology innovators and friends. Our software can run all aspects of an automotive dealership with sales service inventory management and accounting modules.
And thats where you come into the picture. While specific roles are posted PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team we will continue the process of moving you into new roles based on your talents growth and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As a Parts Customer Service Representative (Internship) you will provide excellent training to our new and existing customers in the Parts module of our software by assisting customers during the installation and training process of their new dealership software. This role is full time and will be 40hour work week from Monday to Friday.
Responsibilities:
- Handling incoming external and internal issues concerns and requests through all our support channels (Phone Email Live Chat etc. within our department and ensuring they are addressed in a professional and timely manner
- Logging and documenting all customer interactions within our ticketing system and requesting escalations as required
- Collaborating with other groups/departments to streamline service delivery
- Identify opportunities to drive process improvements that positively impact the clients experience
- Develop knowledge and understanding of our software and the supporting infrastructure
- Maintaining a high level of punctuality as well as a consistent reliable attendance standard
- Achieving and exceeding KPI targets and other metrics defined by the department
- Keeping abreast of software enhancements and new releases by attending apogees and reviewing release notes
Qualifications:
- High school diploma
- Must be a current student enrolled in a secondary institute
- Previous customer service helpdesk or dealership experience will be considered an asset
- Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11 Outlook Excel Word Teams etc.
- Excellent communication and listening skills with the ability to communicate clearly and professionally both verbally and in writing
- Strong decision making and analytical abilities
- Strong detail orientation
- Effective time management and organization skills
- Ability to work independently and within a team environment
What we offer:
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Free parking
- Staff events
- Great referral bonus
- Staff discounts with GM Dell and more
Should you be selected for an interview you will be contacted via email. Please monitor your junk/spam folder.
PBS Systems thanks all applicants for their interest however only those selected for an interview will be contacted. PBS Systems is an employmentequity employer. Candidates who require accommodations throughout the recruitment process please contact theRecruiting Department.
Other details
- Job FamilyPBS CS Support
- Pay TypeSalary
- Employment IndicatorInternship
- Travel RequiredNo
- Travel 0
- Telecommute 0
- Required EducationSome College
Required Experience:
Intern
Employment Type
Full-Time
