Client Engineering Lead

Out of the successful launch of Chase in 2021 were a new team with a new mission. Were creating products that solve real world problems and put customers at the centre all in an environment that nurtures skills and helps you realise your potential. Our team is key to our success. Were peoplefirst. We value collaboration curiosity and commitment.

As a Lead Engineer Client at JPMorgan Chase within the Platform Team you are the heart of this venture focused on getting smart ideas into the hands of our customers. You have a curious mindset thrive in collaborative squads and are passionate about new technology. By your nature you are also solutionoriented commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects and depending on your strengths and interests youll have the opportunity to move between them.

While were looking for professional skills culture is just as important to us. We understand that everyones unique and that diversity of thought experience and background is what makes a good team great. By bringing people with different points of view together we can represent everyone and truly reflect the communities we serve. This way theres scope for you to make a huge difference on us as a company and on our clients and business partners around the world.

We are looking for an experienced Client Engineer with experience of working in the payments domain based in London with strong technical and business skills to drive high quality integrations and accelerate the time to golive process for our clients.

You will hold a deeply customer oriented voice within the company and work with crossfunctional teams to drive product improvements solve challenging and complex problems and improve our product offerings.

This is a firstofitskind role within our business which requires flexibility adaptability a selfstarter mindset and a cando attitude. Were looking for a wellrounded candidate that can both set the right longterm client and solution engineering strategy and engagement model as well as roll up their sleeves and not shy away from daytoday relationship management.

Job Responsibilities:

• Lead clients through technical integrations of products across our portfolio
• Forward deploy by working closely with software engineering and product teams to expedite adoption of our products
• Advise and document best practices around integrations using our APIs enabling current and prospective customers to configure and integrate with our products and services
• Collaborate closely with engineering teams obtaining a deep technical understanding of our products and associated roadmap.
• Analyse and validate client business requirements translating these into technical specifications/requirements
• Help shape the product roadmap leveraging competitive and user insights to help PMs and Engineering teams prioritise.
• Capture product features needed to allow customers to realise value and feedback into internal product and engineering teams championing those new features within the organisation
• Understand investigate and resolve customer technical queries debugging problems in customer staging and development environments.
• Participate in product and software releases cycles testing and QA processes.
• Participate in internal sales kickoffs sales leads and opportunities meeting planning pitches and sales demo activities.

Required qualifications capabilities and skills:

• Strong technical generalist and coding background
• Were particularly interested in candidates with experience in payments cards digital and core banking antifinancial crime and data who have played a leading role in transformations from legacy to modern architectures including use of APIs microservices event streaming cloud agile delivery and DevOps.
• Customerfacing experience working as a client engineer integration engineer solution architect technical consultant software engineer or similar role
• Fluency in reading writing and understand software in multiple programming languages
• Has experience integrating RESTful APIs and webhooks in prior roles
• A great verbal and written communicator strong presentation skills with ability to think on the feet comfortable explaining complex technical concepts to both technical and nontechnical audiences

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